The Future State of Customer Experience in Contact Centres – Unpacking the Virtual Think Tank Frost…
Category: – Customer Service/Experience
Short Waiting Times More Important Than Choice of Channels
Customer Service: short waiting times more important than choice of channels in contact centres according to…
The 5 Principles of Good, Sorry Great, Customer Service
The 5 Principles of Good, sorry great, Customer Service in your contact centre. As customer experience…
KPIs or CX: Redefining Contact Centre Success’
KPIs or CX: Redefining Contact Centre Success’ by Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive…
Customer Service has Power to Make or Break Reputation
Customer service has power to make or break corporate reputation, research from contact centre outsource company…
Over a Third of Customer Enquiries to UK’s Airlines go Unanswered
Over a third of customer enquiries to UK’s leading airlines contact centres going unanswered despite summer…
Yorkshire Accent Best for Customer Service, Survey Reveals
The Yorkshire accent is the best UK accent for customer service in contact centres, according to…
Delivery Companies Must Respond to Complaints
Delivery companies must respond to complaints effectively to maintain customer satisfaction Jonny Campbell commented: “Customers across…
So Why is Inbound Customer Service So Important?
So why is Inbound Customer Service So Important to contact centres? FM Outsource highlights the many…
Best Practices for Building a Customer Experience Team
Best Practices for Building a Customer Experience Team –Discover real-world advice for building a customer experience…
Onto Partner Business Systems to Transform their CX
Electric car subscription service Onto partners with Business Systems to transform the customer experience The partnership…
Key CX Challenges in Travel Sector – and How to Solve them
Key CX challenges in the travel sector – and how to solve them -Rick Kirkham, Founder…
Worst Customer Service on Record – Energy Companies
Worst customer service on record from energy companies contact centres , says Citizens Advice Energy companies’…
3 in 4 Consumers Walk away if Customer Service is Poor
“Tired of waiting” – Three in four consumers ready to walk away if customer service is…
So what has the smartphone ever done for customer service?
So what has the smartphone ever done for customer service? Tim Pickard, Chief Marketing Officer, Sabio…
One Size Fits All Approach Won’t Meet Evolving Customer Demands
A one size fits all approach won’t meet evolving customer demands within the contact centre –…
How to Reduce Response Times in the Contact Centre
Customer Service Response Times Guide – Your customers expect rapid responses from your contact centre New…
Eight Actionable CX Insights to Increase Customer Success
Eight actionable CX insights to increase customer success in the contact centre – The benefits of…
Customers Crave Great CX But Don’t Want to Pay Premium
The “Great Expectations” gap – Customers crave great customer service but don’t want to pay a…