The future of the Contact Centre Post COVID-19

The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the…

Contact Centre Supports Remotely during COVID-19

Dogs Trust Contact Centre ‘supawts’ thousands of new adopters remotely during coronavirus pandemic Players of People’s…

Lockdown Sees Spike in Live Chat at Contact Centre

Lockdown Sees a Spike in Live Chat Messages at Moneypenny Contact Centre Recent Moneypenny data has…

COVID-19 Accelerating Work Changes for Contact Centres

Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centres…

The Post Pandemic Contact Centre Will Never be the Same

The Post Pandemic Contact Centre Will Never be the Same – Mark Walton, CEO at Sensée,…

Lessons Learned from COVID-19 for Contact Centres

Contact centre resilience – 5 lessons learned from COVID-19 In the words of Elvis, we’re ‘all…

Contact Centres Overcoming Home Working Concerns

COVID-19 is forcing the contact centre sector to overcome concerns of homeworking However, implementing the right…

The Challenge of Contact Centre Staff Working From Home

How to meet the challenge of an increase in contact centre staff working from home –…

Now is the Time to Review COVID-19 Tech Decisions

FourNet advises contact centres ‘now is the time’ to review COVID-19 tech decisions – ‘New normal’…

How to Prepare for what’s next in the Contact Centre

Shifting back; How to Prepare for what’s next in the Contact Centre Wayne Kay, Regional Vice…

Capital City College Responds to COVID-19 with Help From Puzzel

Capital City College Group responds to students during the COVID-19 emergency with help from Puzzel Capital…

Sensée Creates Framework for Successful Homeworking

Sensée creates Strategic Framework for Successful Homeworking – Framework already being used to steer the post-lockdown…

NICE inContact & Zendesk Remote Contact Centre Teams

NICE inContact and Zendesk Working Together to Support Remote Contact Centre Teams NICE inContact CXone@home free…

Is Home Working A Permanent Option for Contact Centres?

Working from home: a permanent option for contact centres? With the right technology and careful planning,…

Work-from-home Part of the New Normal for Contact Centres

Work-from-home to be part of the new normal for over 50 per cent of UK contact…

How Contact Centres Can Prepare For The New Normal

How contact centres can prepare for the ‘new normal’ Covid-19 has hit a number of industries…

White Paper: Contact Centre Operations to Work From Home

Aspect White Paper: Contact Centre Operations to Work From Home  The Home Field Advantage: Business Continuity…

Government Guidance for Contact Centres During COVID-19

Government Guidance for Contact Centres during the COVID-19 Pandemic – Download Now The Government has produced…

South Yorkshire Police Take 40,000 calls in one month

South Yorkshire Police contact centre handle more than 40,000 calls in one month SYP’s contact centre…

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