A ‘remarkable’ milestone has been hit by West Yorkshire Police’s Contact Centre, who have gone three…
Category: – Case Study
Pennon Water Keeps CX Flowing Thanks to Vonage and PCI Pal
Pennon Water Services keeps its customer experience flowing thanks to Vonage and PCI Pal® In partnership…
South Liverpool Homes Contact Centre is as Safe as Houses
Britannic Technologies, specialists in business communications, systems integration and managed services today announced it provides a…
Capital City College Adopts Puzzel for Contact Centre
Capital City College Group adopts Puzzel for multi-brand contact centre New AI-powered Agent Assist helps to…
Jurys Inn chooses Content Guru to deploy new contact centre
Jurys Inn chooses Content Guru to deploy new contact centre with remote working capabilities amid COVID-19…
Noetica Help Agents Work from Home During Covid-19
Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home…
Low-Code Technology Boosts the Growth of Specialist Bank
Hampshire Trust Bank (HTB) is a digitally-focussed specialist bank staffed by experts that enable UK businesses…
AA Ireland put Chatbots in Driving Seat
AA Ireland puts AI-powered chatbots in the driving seat of customer engagement AA Ireland was founded…
Dermalogica Select 8×8 X Series Contact Centre
Dermalogica Selects 8×8 X Series With Contact Centre to Power its Customer Service Experience in UK…
Chesterfield Hospital Improves Appointment System for Patients
Chesterfield Royal Hospital improves appointment system for patients – Providing one place to go to confirm,…
Sytel Enables Growth of Kelly Services with Hosted Solution
Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Centre Solution Kelly Services and Sytel…
Moneypenny Moves to the Digital Contact Centre
Moneypenny Moves to a Digital Contact Centre – Jabra Engage 50 and Twillo Flex takes customer…
Wave Introduce Omnichannel Contact Centre Solution
How Conn3ct Helped New Water Company Wave Introduce an Omnichannel Contact Centre Solution For new water…
Hertsmere BC Makes Life Easier Using Netcall Liberty Create
Hertsmere Borough Council makes life easier (and faster) for internal teams to support citizens using Netcall’s…
AXA Insurance Revolutionises Digital Customer Service
AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital A single dashboard, managing a 50%…
Hillarys Transforms Contact Centre Operations with IPI
Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce…
Atea & Puzzel Sign Agreement for Contact Centre Solutions
The technology company Atea has signed two new agreements with cloud-based contact centre provider Puzzel. Atea…
Western Union Customer Journey Transformation
Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation…
Highways England Contact Centre – All in a days work
All in a day’s work for problem-solvers at Highways England Contact Centre Reuniting a concert violinist…