Contact Centre Operations: Keep it Simple – Keep it Human Running a contact centre today is…
Category: – Articles
The Communications Trends that will Shape 2022
Infobip The communications trends that will shape 2022 James Stokes, Enterprise Team Lead UK & Ireland…
Putting Your Contact Centre Staff First in 2022
Putting your contact centre staff first in 2022 – Craig Farley, Head of Consulting at IPI…
Why Agent Desktop Strategy is More Critical to CX Success
Why your contact centre Agent Desktop Strategy is becoming more and more Critical to CX Success…
Facing the New Perfect Storm. Stabilising your Digital Contact Centre
Facing the new perfect storm – Stabilising your digital contact centre – Having weathered the disruption…
3 Ways to Win the Contact Centre Technology Tug-of-War
3 ways to win the contact centre technology tug-of-war – In a digital-first era, how do…
What Customers Want for Christmas from Contact Centres
What your customers (really) want for Christmas from contact centres – Rohan Newton Head Of Sales…
How to Stay on Top of Every Trend in your Contact Centre
How to stay on top of every trend in your contact centre (part 2) – In…
UK Shoppers Spend More Online than Rest of Europe
UK Shoppers spending more online than rest of Europe according to Five9, an industry-leading provider of…
Patience Running Out Automation but Can Restore It
Customer patience is running out – but automation can help restore it Whilst consumers may have…
Why Use Post-Survey NPS if it Annoys your Customers?
Why use post-survey NPS in your contact centre if it annoys your customers? Rene van Popering,…
Delivering Contact Centre Services Across Multi Platforms
CC33’s MD Paul Fletcher shares insights into the benefits of delivering services across multi platforms in…
A Day in the Life of an Agent in the Contact Centre of the Future
Day in the life of an agent in the contact centre of the future – Contexta360’s…
Collaboration: Streamline Internal Comms & Boost CX
Collaboration: streamline your internal comms and boost CX – During the coronavirus pandemic, thousands of people…
Hybrid Working Is Changing the Contact Centre Forever
How Hybrid Working Is Changing The Role Of The Customer Service Team Leader Forever – Natalie…
What’s Stopping you from Achieving Simplicity in your Contact Centre?
The major barriers to simplification are closer to home than you may think. An effective strategy…
Simplicity in Contact Centres Matters in Era of Complexity
Why simplicity in contact centres matters in an era of complexity: The trend towards flexible workforces…
Refashioning Working Practices the Financial Services Sector
Refashioning working practices the Financial Services Sector – Steven Perrins talks about how Financial Services will…
Humans vs Robots: Who is the Winner in the Contact Centre?
Humans vs robots. Who is the Winner in the Contact Centre? Contexta360 looks at the cases…