Why digital transformation needs to focus on more than just digital in the contact centre –…
Category: – Articles
Can Employers Address The Cost Of Living Crisis?
Can Employers Address The Cost Of Living Crisis By Asking Employees To Stay At Home? The…
Contact Centres Need Flexibility To Handle All Unforeseen Circumstances
Contact Centres Need Flexibility To Handle All Unforeseen Circumstances – Even A National Rail Strike Throughout…
Making Space for Contact Centre Agent Wellbeing
Making space for contact centre agent wellbeing – Melissa Cowdry Field Marketing Director – UKI –…
Ways to Connect with Employees in World of Remote & Hybrid Work
Five ways to connect with employees in the world of remote and hybrid work Blend new…
Addressing Contact Centre Agent Stress with Technology
addressing agent stress with well-designed technology – The contact centre agent is the lifeblood of any…
Poor Mental Health Costs Contact Centres Almost £1bn A Year
Poor mental health costs UK contact centres almost £1 billion each year – MaxContact is calling…
A New Era for Workforce Management in the Contact Centre
A new era for Workforce Management in the contact centre – As we get to grips…
Has Work From Home Lead To A Nation Of Slackers?
So… did Work From Home Lead To A Nation Of Slackers Watching Netflix? In the early…
Research: Choosing Where You Work from Makes You Happier
Amid mandated office returns, Jabra research reveals that choosing where you work from makes you happier…
FCA Highlights An Operational Resilience Problem
The FCA has highlighted the Operational Resilience problem – now here’s the solution: it’s called low-code…
3 Ways to De-Stress Employees with Contact Centre Tech
Workforce wellbeing – 3 ways to de-stress employees with contact centre technologies that humanise the hybrid…
Why Contact Centres Should Take Stress Seriously
Stress awareness month: why organisations with contact centres should take stress seriously National Stress Awareness Month,…
Workforce Wellbeing – What Does it Mean & Why Does it Matter?
Workforce wellbeing – what does it really mean and why does it matter more than ever?…
What Are the Biggest Obstacles Faced in Contact Centres?
What Are the Biggest Obstacles Faced in Call Centres – And What Are the Solutions? Nigel…
The Future of the Contact Centre is Right Here Right Now
The Future of Contact Centres is right Here, Right Now How is the future of contact…
Contact Centre Trends: The Current State of Play
Contact Centre Trends: The Current State & 6 Key Forces at Play – Medallia discusses It’s…
Is it the End of Cold Calling from Contact Centres?
Is it the end of the cold call? – PPI claims, home insulation, car accidents that…
Why 2021 was the Catalyst for Change in Contact Centres
A year to build on: why 2021 was the catalyst for change in contact centres Marco…