Capita plc have announced it has been awarded a four-year contract to deliver contact centre services…
Category: Editorial Category
Content Guru Positioned as Leader in European Contact Center-as-a-Service
Content Guru Positioned as a Leader in IDC MarketScape for European Contact Center-as-a-Service Application Software 2025…
Money Advice Trust * Elephants Don’t Forget Partner
Money Advice Trust and Elephants Don’t Forget Partner to Provide Vulnerable Customer Training Support for Financial…
NiCE Cognigy Launches AI Ops Centre
NiCE Cognigy Launches AI Ops Centre, Ensuring AI Workforce Reliability at Scale New AI command center…
Westminster Council introduce AI support in Contact Centre
Westminster Council first local authority to introduce AI support in contact centre Westminster City Council has…
Content Guru Unveils Health and Care Microsite
Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions Content Guru, a leading…
Martin Taylor of Content Guru wins The Alumni Award at LDC Top 50
Martin Taylor, Deputy CEO and Co-Founder of Content Guru, wins The Alumni Award at The LDC…
The AI Journey to Intelligent Customer Service in 2026 and Beyond
Looking ahead to 2026, it is clear that this will be a transformational year for contact…
Conversational Intelligence Emerges as Next Frontier in CX
Conversational Intelligence emerges as the next frontier in CX, finds Medallia research New study shows organisations…
New Report Reveals a CX Confidence Disconnect
New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New…
95% of UK Consumers Would Rather Avoid Chatbots……
AI cynicism threatens loyalty: 95% of UK consumers would rather avoid chatbots, putting loyalty at risk…
Managed Services: The Unsung Hero of Great Customer Experience
Managed Services: The Unsung Hero of Great Customer Experience As we celebrate National Customer Service Week,…
Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects
Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects Technology limitations not to…
Medallia Reports 30% Growth in demand for its AI-Powered Experience Platform
Medallia reports more than 30% growth in demand for its AI-powered experience platform Pipeline and interest…
Netcall Secures Lancashire County Council Contract to Transform Digital Access
Netcall secures up to £4.3m Lancashire County Council contract to transform digital access with AI-powered automation…
Celebrating Innovation, Talent & Excellence – Cnect Wales Awards 2025
Celebrating innovation, talent and excellence in Wales’ customer experience industry at the Cnect Wales Contact Centre…
Understanding Technology’s Role in Supporting Retail Contact Centre Agents
The Mental Health Challenge: Understanding Technology’s Role in Supporting Retail Contact Centre Agents Stuart Dorman, Chief…
The Clock is Ticking for Housing Associations
Clock is ticking for housing associations to comply with Awaab’s Law next month, warns FourNet Digital…
The CX Emperor’s New Clothes: Why Most Organisations Are Naked Regarding CX
The CX Emperor’s New Clothes: Why Most Organisations Are Naked When It Comes to Customer Experience…