The Three Biggest CX Trends in the Contact Centre Industry Set To Redefine 2026 according to…
Category: Content Guru
A Winning CX Strategy for Black Friday Success
Each November, UK retailers experience a dramatic surge in online activity between Black Friday and Cyber…
UK Police Forces Risk Missing AI Opportunities
UK Police Forces Risk Missing AI Opportunities as Majority Yet to Fully Implement Tools according to…
Content Guru Recognised as ‘Vendor of the Year’ at UK IT Industry Awards 2025
Content Guru Recognised as ‘Vendor of the Year’ at the UK IT Industry Awards 2025 Content…
Content Guru Positioned as Leader in European Contact Center-as-a-Service
Content Guru Positioned as a Leader in IDC MarketScape for European Contact Center-as-a-Service Application Software 2025…
Content Guru Unveils Health and Care Microsite
Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions Content Guru, a leading…
Martin Taylor of Content Guru wins The Alumni Award at LDC Top 50
Martin Taylor, Deputy CEO and Co-Founder of Content Guru, wins The Alumni Award at The LDC…
Content Guru Expands with Global Operations Support Hub in Athens
Content Guru Expands European Footprint with New Global Operations Support Hub in Athens, Greece Content Guru,…
Content Guru ‘Exemplary Vendor’ in Six ISG Contact Centre Buyers Guides
Content Guru Named an ‘Exemplary Vendor’ in Six ISG Buyers Guides™ for Contact Centres Content Guru,…
Content Guru Named Challenger In 2025 Gartner® Magic Quadrant
Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant ™ for Contact Center as…
Meeting Gen Z Customer Expectations in the Contact Centre
Gen Z is quickly becoming the key customer demographic for UK businesses, expecting seamless, hyper-personalised, omnichannel…
Content Guru Celebrates UK IT & ECCCSA Awards Shortlist Success
Content Guru, a leading global provider of cloud Customer Experience (CX) and contact centre technology, is…
Content Guru & Together Win at Digital Technology Leaders Awards
Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital…
Content Guru Celebrates UK Contact Centre Excellence
Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards…
Content Guru scores 100% ‘Willingness to Recommend’ by Gartner
Content Guru scores 100% ‘Willingness to Recommend’ rating in the 2025 Gartner® CCaaS Voice of the…
AI Provides Measurable Cost Savings & Positive Impact on CSAT
AI Provides Measurable Cost Savings and Positive Impact on CSAT within the contact centre, Despite Employee…
Steps to Future-Proof Customer Experience for the Age of Agentic AI
Steps to Future-Proof Customer Experience in the contact Centre for the Age of Agentic AI explains…
Content Guru & Together Win Best Use of AI & Automation Award
Content Guru and Together Win “Best Use of AI & Automation” at 2025 CCA Global Excellence…
The Future of CX Belongs to AI-Enabled Agents
The Future of CX Belongs to AI-Enabled Contact Centre Agents Matt McKernan, SVP, Americas, Content Guru…