Netflix Expands Global Customer Care with Teleopti WFM
Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution Teleopti have announced that Netflix, the world’s leading…
Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution Teleopti have announced that Netflix, the world’s leading…
It’s time to make the move – the benefits of a cloud contact centre await 5 reasons to work with…
Erlang C has been a WFM firm favorite for decades. Now there is an alternative. Rebecca Philp, Product Knowledge Manager…
The whole organisation is a customer service centre – not everyone knows it yet! Customer experience is today’s number one…
Teleopti Launches Cloud BI Tool, Insights, Helping Organizations Discover the Power of Their Data Insights utilizes embedded Power BI from…
5 Steps to supercharge your customer service with contextual intelligence If you change the reactive to contextual, suggestive, pre-emptive and…
Count to 5 for perfect multi-channel forecasting in your contact centre – Keep it simple, that’s the message from Nick…
Support Services Group deploys real-time, cloud-based Teleopti Workforce Management (WFM) to increase productivity across their contact centres and to support…
Cisco customers and partners now can access a best-of-breed cloud Workforce Management solution on the Cisco Systems global price list…
How to avoid the 5 most common mistakes in forecasting in the contact centre – According to Nick Brook at…
Power to the People! – Maintaining a positive culture in the Contact Centre Magnus Geverts of Teleopti shares valuable in…
Tortoise or Hare – which one describes your contact centre? – contact centers should look to introduce a ‘less haste,…
Smarter Scheduling in Contact Centres – From virtual teams to car pooling, running a contact centre today is complicated business…
When operations wants one thing and agents want another the atmosphere can become tense. Karim Chabane at Teleopti reveals how…
Chat staffing algorithm continues thought leadership and innovation on best practices for omnichannel customer service planning Teleopti, an industry leader…
What came first the chicken or the egg? Happy customers or happy employees? Tommy Palomäki at Teleopti considers the connection…
Dick Bucci, principal consultant at Pelorus Associates, explores eight ways to retain top employees by humanizing the workplace in an…
Making life easier for customers is the first step towards brand loyalty and business success. Magnus Geverts at Teleopti shares…
An Outlook on Outsourcing: 7 Challenges Contact Centres Face Today The challenges that outsourcing contact centers face nowadays range from…