State of the Contact Centre: The Agent of the Future – Get Insights into the Influence…
Category: Calabrio
New Calabrio Research: The Impact of AI on Contact Centre Agents
New Research from Calabrio: The Impact of AI on Contact Centre Agents Are Your Agents Ready…
The Great AI Paradox for Contact Centre Agents
The Great AI Paradox for Contact Centre Agents – Artificial Intelligence is on the rise and…
ONE Awards Winners Announced & Celebrated at Calabrio Customer Connect (C3)
ONE Awards Winners Announced and Celebrated Onstage at Calabrio Customer Connect (C3) Calabrio, the workforce performance…
Why AHTs Still Matter in Contact Centres: 5 Ways to Improve Them
Why AHTs Still Matter in Contact Centres – 5 Ways to Improve Them Average handle time…
AI will Impact Customer Service Agents, But Not How We Anticipate
New Calabrio Contact Centre Research: AI will Impact Customer Service Agents, But Not How We Anticipate…
State of the Contact Centre 2023 – Calabrio Annual Report
State of the Contact Centre 2023 – Calabrio Annual Report about emerging trends, challenges, and expectations…
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Contact Centre Agent Management Industry…
A Common-Sense Approach to Employee Engagement
A Common-Sense Approach to Employee Engagement within the contact centre – The message from Dave Hoekstra…
Your Contact Centre’s Value Realisation Toolkit
Your Contact Centre’s Value Realisation Toolkit – Tech Transformation: Where to Start? Calabrio’s NEW Value Realisation…
Creating Flexible Contact Centre Teams
Contact centre agents today expect far higher levels of flexibility than ever before. Nick Brook at…
Ascensos Uses Calabrio ONE To Schedule 2,500 Contact Centre Agents
Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 contact centre agents and Save 375 Hours…
Calabrio Awarded Workforce Innovation of the Year
Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards Calabrio, the workforce…
The Contact Company Selects Calabrio to Power BPO Operations
Merseyside based contact centre with 1,500 people chooses technology to support ambitious growth plans Calabrio, the…
Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
Don’t Drop the Omni-Channel Baton and Win the CX Relay Race – Managing the hand-over from…
Five Ways to Build Agent Confidence in the Contact Centre
Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted.…
Smart Ways Contact Centres Can Achieve More and Regret Less
Smart Ways Contact Centres Can Achieve More and Regret Less As consumers tighten their belts and…
Calabrio ONE is Now Listed on Genesys AppFoundry
Calabrio ONE is Now Listed on Genesys AppFoundry- True-cloud, workforce-performance leader combines WEM suite with Genesys…
Calabrio OpenAI Accelerate Contact Centre Efficiency
Calabrio’s OpenAI Integrations Accelerate Contact Centre Efficiency and Agent Productivity Tenured AI and ML research and…