Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience for its core contact centre and…
Category: – Case Study
New Liberty RPA from Netcall Unlocks Business Efficiencies
New Liberty RPA offering from Netcall will unlock business efficiencies across all sectors Amid a turbulent…
Contact Centre Deploy emotion-detecting Speech Analytics
Protect Line to deploy AI-Powered, emotion detecting speech analytics to identify vulnerable customers Fast-growing life insurance…
Healthcare Company Selects Sabio for Contact Centre
Healthcare provider selects Sabio to deliver next generation contact centre support across Europe Global healthcare insurance…
Swinton Group Boosts Net Promoter Score by 11 Percent
Swinton Group Boosts contact centre Net Promoter Score by 11 Percent with NICE Attended Automation NICE’s…
Enhance Customer Service Through Speech Analytics
African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics Deep Understanding of Voice-Based…
FourNet Help Councils Cut Costs & Hit Working Target
FourNet’s ‘Connecting Wales’ will help councils cut costs and achieve 30% home working target – Mobilising…
PCI Pal Supports South Staffordshire Council with Payment Security
PCI Pal supports South Staffordshire Council with telephone payment security for new Garden Waste Collection service…
Enghouse Interactive Helps Council Solve Resident Queries
Enghouse Interactive helps Mayo County Council contact centre solve resident queries more effectively Mayo County Council…
Auto Trader Use PCI Pal for Secure & Compliant Payments
Auto Trader implements PCI Pal® for secure and compliant payments for contact centre agents The company…
The Dispute Service selects the Vonage Contact Centre
The Dispute Service selects the Vonage Contact Centre to strengthen landlord-tenant relationships Vonage, a global leader…
Talkative Partner with Formula 1® To Improve CX
Talkative has announced a long-term partnership with Formula 1® using customer contact technology to manage interactions…
English Heritage Chooses Noble to Enhance CX
English Heritage Chooses Noble Systems to Enhance Customer Experience with Inbound and WFM Solutions Noble Systems,…
Volkswagen Group Launch Its Own Leeds Contact Centre
TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds…
Phillips & Cohen Expands Contact Centre Globally
Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce that…
Contact Centre Scheduling: Time To Try Something New?
Contact Centre scheduling efficiency: time to try something new? Managing your contact centre capacity while adjusting…
Contact Centre Hits 3 years Without Abandoned 999 Call
A ‘remarkable’ milestone has been hit by West Yorkshire Police’s Contact Centre, who have gone three…
Pennon Water Keeps CX Flowing Thanks to Vonage and PCI Pal
Pennon Water Services keeps its customer experience flowing thanks to Vonage and PCI Pal® In partnership…
South Liverpool Homes Contact Centre is as Safe as Houses
Britannic Technologies, specialists in business communications, systems integration and managed services today announced it provides a…