Jurys Inn chooses Content Guru to deploy new contact centre

Jurys Inn chooses Content Guru to deploy new contact centre with remote working capabilities amid COVID-19…

Noetica Help Agents Work from Home During Covid-19

Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home…

Low-Code Technology Boosts the Growth of Specialist Bank

Hampshire Trust Bank (HTB) is a digitally-focussed specialist bank staffed by experts that enable UK businesses…

AA Ireland put Chatbots in Driving Seat

AA Ireland puts AI-powered chatbots in the driving seat of customer engagement AA Ireland was founded…

Dermalogica Select 8×8 X Series Contact Centre

Dermalogica Selects 8×8 X Series With Contact Centre to Power its Customer Service Experience in UK…

Chesterfield Hospital Improves Appointment System for Patients

Chesterfield Royal Hospital improves appointment system for patients – Providing one place to go to confirm,…

Sytel Enables Growth of Kelly Services with Hosted Solution

Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Centre Solution Kelly Services and Sytel…

Moneypenny Moves to the Digital Contact Centre

Moneypenny Moves to a Digital Contact Centre –  Jabra Engage 50 and Twillo Flex takes customer…

Wave Introduce Omnichannel Contact Centre Solution

How Conn3ct Helped New Water Company Wave Introduce an Omnichannel Contact Centre Solution For new water…

Hertsmere BC Makes Life Easier Using Netcall Liberty Create

Hertsmere Borough Council makes life easier (and faster) for internal teams to support citizens using Netcall’s…

AXA Insurance Revolutionises Digital Customer Service

AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital A single dashboard, managing a 50%…

Hillarys Transforms Contact Centre Operations with IPI

Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce…

Atea & Puzzel Sign Agreement for Contact Centre Solutions

The technology company Atea has signed two new agreements with cloud-based contact centre provider Puzzel. Atea…

Western Union Customer Journey Transformation

Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation…

Highways England Contact Centre – All in a days work

All in a day’s work for problem-solvers at Highways England Contact Centre Reuniting a concert violinist…

Leeds Council select Sabio’s Customer Satisfaction Solution

Leeds City Council selects Sabio to provide real-time customer satisfaction survey solution –  Automated post call…

Indie Campers Drives Improved CX with Talkdesk

Indie Campers Drives Improved Customer Experience with Talkdesk and Salesforce Indie Campers, one of Europe’s largest…

Gant Travel Improves Contact Centre Performance

Gant Travel Improves Contact Centre Performance with NICE inContact CXone –  NICE inContact CXone enables provider…

Newstel Selects Puzzel for Global Contact Centre

Newstel GmbH selects Puzzel for global contact centre – New solution to support 45 staff in…

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