According to a new online poll from the Call Centre Management Association (CCMA), supported by Sensée,…
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Secure Payment Solution Providers: Key to Contact Centre Security
Secure Payment Solution Providers: Key to Contact Centre Security Businesses and consumers are demanding swift and…
Contact Centre White Paper – CX Realities 2023
CX Realities 2023 – Download the Contact Centre White Paper from The Sabio Group The recent…
Providing Reliable Experiences in Challenging Times
Providing Reliable Experiences in Challenging Times – Martin Taylor, Co-Founder and Deputy CEO, Content Guru discusses…
House of Lords: How AI will Revolutionise Retail Customer Experience
House of Lords: How AI will Revolutionise Retail Customer Experience – Sabio Group’s CINO, Stuart Dorman,…
Content Guru storm Named as a Chrome Enterprise Recommended Solution
Content Guru’s storm Named as a Chrome Enterprise Recommended Solution Content Guru, one of the world’s…
Nasstar Announce Strategic Partnership with Omningage
Nasstar have announced a strategic partnership with Omningage, the leading provider of cloud-based contact centre customer…
Sterling Insurance Uses Noetica to Identify & Prioritise Contact Centre Calls
Sterling Insurance Uses Noetica to Identify and Prioritise Calls at their contact centre based on Urgency…
The 2023-24 UK Customer Experience Decision-Makers’ Guide
“The 2023-24 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 209 UK organisations and 1,000+…
Odigo Integrates with RingCentral to Deliver Unparalleled Customer Experience
Odigo Integrates with RingCentral to Deliver Unparalleled Customer Experience With New Connector Enhancement for contact centres…
Content Guru & Soitron UK Announce New Reseller Partnership
Content Guru, one of the world’s leading providers of cloud contact centre and customer experience (CX)…
greenbean appoint Dean Durrant as Associate Director of Client Solutions
greenbean proudly announces the latest addition to its senior leadership team with the appointment of Dean…
Hoax Calls to Scottish Ambulance Service Contact Centre
The Scottish Ambulance Service (SAS) has received more than 200 malicious hoax calls so far this…
National Customer Service Week: Celebrating the Importance of Customer Service
Next Week is National Customer Service Week. You may be surprised to know that as an…
Payment Orchestration – Why it’s Time to Call the Tune according to Encoded
Frictionless online payments reduce the risk of abandoned shopping baskets and increase customer loyalty. Rob Crutchington…
CCMA Launches Contact Centre Standards Framework
The CCMA (Call Centre Management Association) is proud to announce the launch of its Contact Centre…
Content Guru’s AI Solution Wins Computing Cloud Excellence Award
Content Guru’s AI Solution Wins Computing Cloud Excellence Award at 2023 Ceremony Content Guru, one of…
AI will Impact Customer Service Agents, But Not How We Anticipate
New Calabrio Contact Centre Research: AI will Impact Customer Service Agents, But Not How We Anticipate…