To celebrate National Inclusion Week, Cirrus has released a report highlighting how diversity, equity, and inclusion…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Home Group Achieves a 20% Increase in Contact Centre Scheduling Efficiencies
Home Group achieves a 20% increase in contact centre scheduling efficiencies with Calabrio WFM via Business…
Out-Perform your Competitors with AI: Create Efficiencies Before, During & After Interactions
Out-Perform your Competitors with AI: Create Efficiencies Before, During and After Interactions Those that implement AI…
Firstsource Acquires Contact Centre Outsource Ascensos
Firstsource Acquires Ascensos – Acquisition aligned to strategic expansion into retail vertical,strengthen nearshore, multi-lingual capabilities Firstsource…
Fournet Completes Contact Centre Project for Surrey County Council
Surrey County Council switches over to innovative new communications infrastructure, in partnership with FourNet and 4C…
The Importance of Fraud Prevention Training in Contact Centres
The importance of fraud prevention training in contact centres Rachel Tiffen, Director of Learning at UK-leading…
Boost your Contact Centre Agents to Hero Status
Boost your contact centre agents to hero status with Cirrus Agent Assist Your customers expect quick,…
Calabrio Transforming Customer Contact Centres for the Future
Calabrio Unveils Latest Innovations at C3 2024: Transforming Customer Contact Centres for the Future Highlights Include…
FourNet & Alzheimer’s Society ECCCSa Finalists
FourNet & Alzheimer’s Society in the finals at European Contact Centre and Customer Service Awards 2024…
SVL & Clarity Business Travel: Improving the Contact Centre Efficiency
SVL and Clarity Business Travel have built a strong partnership over the past three years, collaborating…
Gen Z Wants Better Digital Customer Service
The WhatsApp generation: younger shoppers urge brands to increase use of digital channels for customer service,…
Moneypenny & VoiceNation Appoint US Head of Marketing
Moneypenny and VoiceNation, leading virtual receptionist and phone answering providers, have appointed a new US Head…
Calabrio Announces Appointment of Dave Rhodes as Chief Executive Officer
Calabrio, the workforce performance company, today announced the appointment of Dave Rhodes as Chief Executive Officer…
Ventrica “Major Contender” in Everest Customer Experience Management Services
Emotive CX Specialist Ventrica achieves “Major Contender” position in the prestigious Everest Customer Experience Management (CXM)…
Netcall acquires Belgium-based Intelligent Document Processing Solution, Parble
Netcall acquires Belgium-based Intelligent Document Processing Solution, Parble – The latest acquisition extends Netcall’s portfolio of…
Sabio Group Helps Topdanmark, ‘Buddy Up’ for Peak Workforce Performance
Insurance company, Topdanmark, has collaborated with Sabio Group as it takes the next steps in its…
The Legacy Risk in Communications Compliance Archiving for Regulated Organisation
New research from Wordwatch reveals legacy risk in communications compliance archiving for regulated organisations An independent…
Am I Driving the Benefits of My Workforce Management Solution?
How Do I Know If I Am Driving the Benefits of My Workforce Management Solution? 7…
Avaya to Showcase Vision for Human-AI Collaboration at GITEX Global 2024
Avaya to Showcase Vision for Human-AI Collaboration at GITEX Global 2024 Avaya to highlight a range…