Breaking through the hype: Making Generative AI and ChatGPT safe for business By Richard Farrell, CIO…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Contact Centre Leaders Reveal Challenges in Balancing performance & Costs
High stakes: Contact Centre leaders reveal challenges in balancing performance and costs amid economic uncertainty according…
Calls In Queue – The Bane of any Contact Centre & Caller
Calls In Queue – The Bane of any Contact Centre & Caller but solution from VKY…
Odigo, European CCaaS Provider of Choice For On-Premises Solutions
Frost & Sullivan confirms Odigo as the European CCaaS provider of choice for replacing on-premises solutions…
ONE Awards Winners Announced & Celebrated at Calabrio Customer Connect (C3)
ONE Awards Winners Announced and Celebrated Onstage at Calabrio Customer Connect (C3) Calabrio, the workforce performance…
C-Suite Perspectives on AI in the Contact Centre
Industry Report: C-Suite Perspectives on AI in the Contact Centre Artificial intelligence is transforming customer service,…
Trade Secrets of Award-Winning Planning Managers
Contact centre workforce planners constantly face new challenges. » Digital channels are growing and calls are…
From Words to Intent – How NLU Transforms Customer Interactions
From words to intent – how Natural Language Processing (NLP) transforms utilities’ customer interactions Customer trust…
How the UK Contact Centre Industry is Calling on South Africa
As more and more UK brands are turning to South Africa for offshore CX support, Keith…
Content Guru storm CCaaS Compatible with Microsoft Azure Virtual Desktop
Content Guru have announced that its storm® cloud communications solution is compatible with Microsoft Azure Virtual…
The Evolution of Customer Engagement in the Contact Centre
The Evolution of Customer Engagement: Sabio Group Launches CX Realities 2023 to Help Navigate the New…
Balancing Fighting Fraud with Customer Experience
CCMA research finds 36% of customers have been victim of a fraud attempt The CCMA (Call Centre…
Theresa Lawson New Owner of Contact Centre ESP Group
ESP Group, a renowned global contact centre, technology and production partner is pleased to announce the…
Sensée & Bupa Outsourcer of the Year at Northern Contact Centre Awards
Sensée and Bupa homeworking team named Outsourcer of the Year (Medium) at the 2023 Northern Contact…
Interact named Northern Outsourced Contact Centre of the Year
Interact Contact Centres is delighted to announce that it has won Large Outsourced Contact Centre of…
Britannic Streamline Breast Cancer Now’s Telephony
Britannic Streamline Breast Cancer Now’s Telephony – Ensuring Customers Always Get Through First Time to their…
ResQ Official Open Refurbished Contact Centre
New life breathed into iconic Hammonds of Hull building at ResQ’s official opening of the refurbished…
The Strategic Benefits of Outsourcing Your Contact Centre and CX
The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience – Outsource Specialists Vetrica discusses.…
Contexta360 Addresses Contact Centre Transformation Needs
Contexta360 Expands Augmentation and Automation Offering to Address Contact Centre Transformation Needs Contexta360, a leading provider…