Now you can enhance employee and customer experiences by adding Avaya innovations to your contact centre.…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Cut Costs While Delivering Better CX: The AI Advantage
Cut Costs While Delivering Better Customer Experiences: The AI Advantage Is your contact centre struggling with…
Noetica Founder & CEO Danny Singer is Voted Industry Champion
Noetica Founder and CEO Danny Singer is Voted Industry Champion by the EMEA Contact Centre Industry…
Avaya Continues Leadership Team with Appointment of Chief People Officer
Avaya Continues Leadership Team Transformation with the Appointment of a Chief People Officer Kamilah Thomas Brings…
Personalisation Perfected: Unlocking Customer Loyalty
Personalisation Perfected: Unlocking Customer Loyalty in the contact centre – Kevin McGachy, Head of AI Solutions…
IPI included in the 2024 E2E Tech 100
IPI included in the 2024 E2E Tech 100 in association with The Independent – laces for…
Echo Managed Services Enhances Employee Development Programme
Echo Managed Services enhances its employee development programme to foster long-term growth √ New initiatives include…
Ten Successful Go-Lives for Critical UK Organisations
Ten Successful Go-Lives for Critical UK Organisations – FourNet’s ANTENNA Service Revolutionises Secure Cloud Services Digital…
Leeds Building Society Partners with Sabio Group to Improve Contact Centre Operations
Sabio Group, the digital customer experience (CX) transformation services specialist, has secured a multi-year contract with…
NICE Launch First-ever International Happiness Index
First-ever International Happiness Index from NICE reveals that 76% of Brits say using AI in customer…
Calabrio Enhances its Innovative AI-driven Business Intelligence Tools
Calabrio Enhances its Innovative AI-driven Business Intelligence Tools Corresponding 2024 Summer Release free webinar offers in-depth…
EDF & Utilita Named as Worst Suppliers for Customer Service
EDF and Utilita named as worst suppliers for customer service through their contact centres in Citizens…
Ventrica Announces Strategic Partnership with Zendesk
Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk. Ventrica and Zendesk…
Big Winners at the UK National Contact Centre Awards 2024
The AA, Newcastle Strategic Solutions, Sage and Vodafone are the big winners at the UK National…
BT Group Opens state-of-the-art Sheffield Office for 1,000 Colleagues
BT Group has announced the opening of its state-of-the-art new office in the heart of Sheffield.…
The 2024-25 UK Customer Experience Decision-Makers’ Guide
The 2024-25 UK Customer Experience Decision-Makers’ Guide – Take part in the survey The 2024-25 UK…
ESP Group Achieves Transformative CX Improvements With Sabio
Contact Centre Case Study: ESP Group Achieves Transformative CX Improvements though its contact centre With Sabio…
Caravan and Motorhome Club’s Contact Centre Scoops Gold
The Caravan and Motorhome Club’s Contact Centre scoops gold at the UK National Contact Centre Awards…
Insurance CX: Data-Driven Communications is the Key
Insurance CX: Data-Driven Communications Key to Mitigating Financial Losses & Improving Customer Relationships within the contact…