Fixing customer service doesn’t begin and end with the contact centre. Nicky Hjerpe at Netcall discusses.…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Knowing Why Your Customers Contact You
Knowing Why Your Customers Contact You – Understand your customers, and you are on the way…
Jabra Evolve – Celebrate 10 Years of Crystal-Clear Calls
Celebrate 10 years of crystal-clear calls – Get 10% Cashback for 10 years of Jabra Evolve…
CC33 launch Cash For Kids Fundraiser
Contact Centre Outsource CC33 have announced details of their 3rd Annual Charity Fundraiser in aid of…
National Customer Service Week (NCSW) 7th – 11th October 2024
This year’s National Customer Service Week (NCSW) will run from Monday 7th to Friday 11th October…
How does a Cloud Contact Centre Improve Customer Retention?
Customer retention is the backbone of any successful business. Traditional customer service methods, such as manual…
Zendesk First in CX Industry Offers Outcome-Based Pricing for AI Agents
Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Contact Centre Agents Zendesk, the…
Business Systems – Transforming WFM for Housing Associations
Transforming WFM for Housing Associations – watch the Contact Centre Webinar from Business Systems to find…
Capita Group acquires Ventura Contact Centre
Capita, the UK’s leading contact centre outsourcing company, has purchased Ventura, a customer contact specialist in…
Overcoming the AI Adoption Chasm in the Contact Centre
Overcoming the AI Adoption Chasm in the Contact Centre – Kevin McGachy, Head of AI Solutions…
Finalists Announced for European Contact Centre & Customer Service Awards
The Finalists for Europe’s largest and longest-running customer contact awards program have been revealed today. The…
Calabrio Supports UK Power Networks in Supporting Vulnerable Customers
Calabrio supports UK Power Networks commitment to supporting vulnerable customers via their contact centre The Customer…
Forward Emphasis International Appoints New CEO
Forward Emphasis International Appoints New CEO Paula Kennedy Garcia Appointed to Lead the Organisation into Its…
Half of CX Leaders feel Wait Times will be Eliminated Three Years
Over half of CX leaders feel wait times will be eliminated in as little as three…
Sabio Group Charts Course to Net-Zero & Sustainable Future
Sabio Group, the digital customer experience (CX) transformation services specialist, has today announced its ambitious commitment…
Unlocking the Power of Generative Artificial Intelligence
Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age…
UK Consumers ‘Hacking’ Customer Service to Void Automated Chatbots
Majority of UK consumers ‘hacking’ customer service to avoid automated chatbots in the contact centre according…
WFM and the Future of CX
How Workforce Management Will Help the Business of the Future Better Meet the Needs of Its…
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling – Reliable and scalable cloud-native call recording…