A group of 80s singing legends swapped the stage to handle calls for clothing retailer The…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Wordwatch appoints William Davenport as Managing Director
Wordwatch, a leading provider of communications governance and archiving solutions, is today announcing the appointment of…
WorkL Reveals Key Barriers to Workplace Happiness
As the world celebrates International Day of Happiness (20th March 2025), WorkL reveals that the commute,…
4 CX Tech Trends that Contact Centre Leaders Can’t Ignore
According to Frost & Sullivan, the number one CX priority uncovered for 2025 is Ensuring customer…
CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording
CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording Across the Entire 8×8 Platform for CX…
Top Industries Revealed – Who Leads in Customer Service Excellence?
Top Industries Revealed – Who Leads in Customer Service Excellence within the contact centre? • UK…
NHS Shared Business Services celebrates contact centre success
NHS Shared Business Services celebrates contact centre success – Helping the NHS pay its bills can…
Holiday Headaches Vanish Following Sabio’s New Contact Centre Offering
Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering Sabio Group, the digital customer…
Wix cuts time spent on Contact Centre Agent Scheduling by 40%
Wix cuts time spent on contact centre agent scheduling by 40% with Calabrio, improving adherence and…
How IoT Will Drive Better CX
How IoT Will Drive Better CX – Martin Taylor, Co-Founder & Deputy CEO at Content Guru.…
RingCentral & BT Launch Cloud Work RingCX to Transform Business Contact Centres
RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres…
Four-Year Ban for Director of Nuisance Cold-Calls Company
Four-year ban for director of nuisance cold-calls firm – The company made almost a million unsolicited…
Node4 delivers fully integrated Webex Contact Centre for TMTI
Node4 delivers fully integrated Webex contact centre for TMTI and paves the way for AI implementation…
New Jabra PanaCast 50 VBS updates give Android customers greater flexibility & choice
New Jabra PanaCast 50 VBS updates give Android customers greater flexibility and choice – Jabra PanaCast…
Vonage Research Highlights Continued Rise of AI and Its Impact on CX
As demand for and adoption of AI-fueled capabilities grow, annual Global Customer Engagement Report data reveals…
Target Group & FourNet Forge five-year Partnership to Optimise Contact Centre Solution
Target Group, a leading provider of digital transformation, software and business process outsourcing (BPO), has announced…
How AI Analysis Prevented a Costly Customer Service Mistake
How AI Analysis Prevented a Costly Customer Service Mistake: A Lesson in Looking Before You Leap…
Delivering Flexibility to the Contact Centre Industry through AI
Becoming an Employer of Choice: Delivering Flexibility to the contact centre industry through AI AI technology…