Proactive Outbound Dialling Improves Appointment Process
U.S. Medical Organisation Improves Patient Appointment Process via contact centre With Proactive Outbound Dialling from Noetica Noetica have announced that…
- Case Study, - Industry News, Noetica 23 March 2023
U.S. Medical Organisation Improves Patient Appointment Process via contact centre With Proactive Outbound Dialling from Noetica Noetica have announced that…
- Artificial Intelligence, - Industry News, Sabio Group
- Awards, - Industry News, CCMA
- Industry News, - Reports/Surveys, Infobip
- Industry News, - Social Media/Digital, Netcall Plc
- Customer Service/Experience, - Industry News
- Artificial Intelligence, - Industry News
Only two in five contact centre agents are supported by AI, robotics or chatbots, says CCA Global and HGS UK…
U.S. Medical Organisation Improves Patient Appointment Process via contact centre With Proactive Outbound Dialling from Noetica Noetica have announced that…
Making your contact centre data work – How data powers excellent CX delivery for contact centre advisors Kevin McGachy, Head…
The shifting sands of customer contact in a post-pandemic world – In response to the shift in people’s working habits…
Noetica Brings 20-Years’ Experience Serving Contact Centres in the UK Insurance Industry to BIBA 2023 Noetica – A British company,…
Darlington Borough Council secures contact centre payments with PCI Pal PCI Pal Agent Assist delivers PCI DSS compliance and enhances…
Leeds Building Society to Expand Award-Winning Customer Service Team At the end of last year the Institute of Customer Service…
Why the public sector needs its leaders to be digital leaders now Mark Gannon, Director of Client Solutions at Netcall,…
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
Allstate Northern Ireland, BT, Chase, DHL, Emovis, Specsavers, SSCL, Walsall Council and Welsh Water amongst Finalists of the UK National Contact Centre…
About to begin your cloud migration journey? Be prepared to evolve your contact centre business… Derek Forrest – Cloud Solutions…
Wessex Water recognised for customer service excellence as the company retains its national Customer Service Excellence (CSE) quality mark certificate.…
UK Contact Centre Decision-Makers’ Guide – The 2023 annual ContactBabel Guide sponsored by Odigo If you want a data-fuelled look…
Ascensos is continuing its international contact centre expansion with the announcement of a new base in Trinidad and Tobago. …
Jabra announces the next-gen professional speakerphones with the Speak2 Range that make hybrid life sound better – Jabra Speak2 range…
New research from Infobip reveals the growing prevalence of “conversational everything” for customer communications » Infobip data from more than…
How AI & Automation are already delivering enhanced Contact Centre Advisor Performance Phil Jordan, AI & Automation Specialist, Sabio Group…
Almost half of customer service calls fail due to contact centre background noise – Nearly half of all consumers hang…