The Ivy Collection Boosts Conversion Rates by 20% through its contact centre wth Five9
The Ivy Collection, a luxury hospitality group with over a century of legacy, is founded on delivering exceptional service.
With Five9 AI, they provide guests instant support, reduce reservation no-shows, and equip agents with tools to deliver the Ivy’s signature high-touch experience.
See how they achieved:
– 4.8 customer feedback score
– 50% reduction in employee attrition
– 20% improvement in conversion rate
– 3% reduction in no-shows
To download the full contact centre case study by Five9 Click Here
Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here, and it’s at the heart of every winning experience.
For additional information on Five9 view their Company Profile
