Puzzel Elevate ’25: – Preparing for tomorrow’s contact centre.
From analyst outlooks to AI deep dives – your guide to the future of customer experience.
At Elevate Virtual ’25, you’ll hear from industry experts, customers, and Puzzel’s own product team as they share their view on the year ahead. We’ll explore the trends set to define 2026 — from agentic AI to the growing role of human + AI collaboration — and what they mean for your people, your customers, and your strategy.
You can expect practical ideas, honest perspectives, and takeaways you can use straight away.
Key theme – What’s ahead: The outlook for 2026
What will customer experience look like in 2026? At Elevate ’25, we’ll share predictions for the European contact centre market and the wider CX industry.
From shifting customer expectations to the rise of new AI capabilities, we’ll unpack the shifts shaping the next 12–18 months — and the steps you can take now to prepare your organisation for what’s ahead.
The next wave of AI
Agentic AI is changing how people and technology work together in the contact centre. From guiding agents in real time to predicting customer needs, it’s redefining the balance between automation and empathy.
You’ll see how this new wave of AI can improve customer outcomes, make agents’ work more rewarding, and boost overall performance.
Stories that inspire
The best ideas don’t just come from roadmaps or predictions, they come from real experiences. At Elevate Virtual ’25, you’ll hear directly from organisations who are already rethinking how they serve their customers.
From faster response times to smarter use of AI, these stories will show what’s possible when people, processes, and technology come together.
The next Elevate starts on Thursday 9th October 2025
For additional information on the event or to register Click Here
Puzzel offers a customer-centric CX ecosystem designed to give organisations control and visibility over the customer journey. Facing challenges like agent attrition, complex customer needs, and cost management, contact centre leaders struggle with outdated systems and point solutions.
Puzzel transforms this by unifying processes, centralising data, automating tasks, and scaling to meet evolving demands. It empowers CX teams to deliver exceptional customer experiences, increase first-contact resolution rates, and reduce operational costs. With Puzzel, businesses can do more with less, keeping agents satisfied while ensuring outstanding customer service in a rapidly advancing digital landscape.
For additional information on Puzzel view their Company Profile
