Can Technology put Utilities back on top for Customer Centricity?
From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell, CIO at…
Inbound Calls Declining & Outbound Calls Soaring – How to Manage the Shift
According to a recent survey, which surveyed its readership throughout the summer of 2024, voice still dominates as…
Contact Centre Network NI Awards – And the Winners are…..
Winners celebrated at the 2024 CCNNI Awards organised by Contact Centre Network NI (CCNNI) The leaders of Northern…
Why Your AI Journey Doesn’t Need a Data Lake to Make Waves
Start Small, Think Big: Why Your AI Journey Doesn’t Need a Data Lake to Make Waves – Joe…
Air Canada Streamline Complex Contact Centre Operations
Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based Simul8 uses…
Volta NXT Energises Customer Service with Sabio Group & Genesys
Volta NXT Energises Customer Service with Sabio Group & Genesys Sabio’s Expertise Powers Seamless Transition to the Genesys…
Can Technology put Utilities back on top for Customer Centricity?
From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell, CIO at…
Unveiled: What are Contact Centres Doing Right Now?
Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What…
The ATM Group – Expanding its Operational Footprint & Multilingual Capabilities
ATM Management Announces The ATM Group, a Major Milestone for the CX Group, Expanding its Operational Footprint and…
Zendesk Launches Flexible Pricing for Customised AI Journeys
New approach empowers companies to scale their AI and automation investments in line with evolving customer and employee…
Azamara Dedicated Contact Centre Drives up Cruise Bookings
Azamara Cruises has announced a massive 67 per cent increase in trade and consumer booking conversions following the…
The UK Contact Centre Decision-Makers’ Guide – Be Part Of It
With insights built on hard data, the 22nd annual edition of “The UK Contact Centre Decision-Makers’ Guide” is…