Unisys Wins Two Gold Awards for Customer Experience Excellence
Unisys wins Two Gold Awards for Customer Experience Excellence – The company was honored for the Pan-European Contact…
Calabrio – The State of the Contact Centre
Stop Chasing AI Hype and Start Building Strategy
AI is often marketed as a transformative solution for customer service, just switch it on, and your contact…
2026: A Transformational Year for the Contact Centre
2026: A Transformational Year for the Contact Centre Jurgen Hekkink, Head of Product Marketing, AnywhereNow discusses. As we…
The Workforce Intelligence Revolution
The Workforce Intelligence Revolution: From Managing People to Maximising Potential The contact centre industry has seen a dramatic…
Jabra ClearSpeech
Route 101 Modernises Customer Support Across Theo Paphitis Retail Group Brands
Route 101 Modernises Customer Support Across Three Brands Theo Paphitis Retail Group TPRG deploys unified solution to elevate…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica leapfrogs industry…
Customer Experience Transformation: Bridging the Gap
Customer experience transformation: Bridging the gap in the contact centre Craig Farley of IPI discusses how this can…
Content Guru Unveils Health and Care Microsite
Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions Content Guru, a leading global provider…
Capita extends Contact Centre Contract with Samsung UK
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact…
IPI Pauseable now available on AWS Marketplace
IPI Pauseable now available on AWS Marketplace – Extends Flagship PCI DSS functionality to Amazon Connect users IPI,…
VodafoneThree brings Contact Centre Jobs back to the UK
VodafoneThree has announced it is bringing 400 contact centre jobs back to the UK, marking the biggest recruitment…
Nearly two thirds of workers admit they don’t like Secret Santa
Workplaces urged to ditch the Christmas gifts, as nearly two thirds of workers admit they don’t like secret…