Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications, was pleased to take part in CallNorthWest’s 10th annual awards ceremony which took place at the Emirates Old Trafford Cricket Ground, Manchester on Thursday 22 October.
According to Rohan Newton of Sinclair Voicenet who presented the award for Support Person of the Year to Natalie Johnson of Paymentshield:
“We are delighted to continue our support of the CallNorthWest Awards which consistently demonstrate the vibrant and growing contact centre environment in the region. Sinclair Voicenet congratulates all the award winners and looks forward to participating again at next year’s event.”
CallNorthWest was formed in 2003 with backing from the Northwest Regional Development Agency and the University of Central Lancashire to support contact centres across the region. It focuses on education, training, market intelligence and research and had made some major breakthroughs in up-skilling managers and team leaders. It now provides a 12-month calendar of specialist events including regular forums where members can source information and share best practice ideas. Other events include the Annual Conference and the CallNorthWest Annual Awards Ceremony, the highlight of the year.
Sinclair Voicenet also sponsored the Contact Centre of the Year (over 50 seats) award which was won by British Gas Home Installations. Steven Perrins, who presented the award on behalf of Sinclair Voicenet, added: “We are planning to continue our support of CallNorthWest as the organisation plays such an important role in introducing new and exciting technologies that deliver real and significant benefits to contact centres of every size.”
| CallNorthWest Awards | Winners |
|---|---|
| Contact Centre Hero of the Year | Cheryl Ashcroft, Serco |
| Team Leader of the Year | Louise Maclean, More Than, RSA |
| Team Leader of the Year (highly commended) | Hayley Ward, Ageas Retail Partnership |
| Support Person of the Year | Natalie Johnson, Paymentshield |
| Contact Centre Manager of the Year | Vicky McGurk, Liberata UK Ltd |
| Best Implementation of Technology | United Utilities |
| Best Training Programme | Slater Gordon Solutions (Motor) |
| Best Use of Social Media | Missguided |
| Best Customer Experience Programme | RSA Motability |
| Support Team of the Year | Debt Customer Care Team, British Gas |
| Frontline Team of the Year | Intermediary Sales Team, Paymentshield |
| Contact Centre of the Year (under 50 seats) | Liverpool Housing Trust |
| Contact Centre of the Year (over 50 seats) | British Gas Home Installations |
Additional Information
Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions. Based in East Kilbride, we provide a comprehensive range of customer interaction solutions and services to industry sectors including contact centres, financial institutions and public safety through to local authorities and utilities. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and is the UK’s only NICE Certified Consultancy Partner. Uniquely, this qualifies the company to deliver NICE’s consultancy package and ensure that applications are configured to meet business requirements and tuned to deliver maximum benefit.
For additional information visit the Sinclair Voicenet Website or view their Company Profile
Visit the CallNorthWest Website
Photograph Caption: Rohan Newton of Sinclair Voicenet presenting the award for Support Person of the Year to Natalie Johnson of Paymentshield
