Unisys Wins Two Gold Awards for Customer Experience Excellence
Unisys wins Two Gold Awards for Customer Experience Excellence – The company was honored for the Pan-European Contact…
Parcelhero Introduce AI to Contact Centre to Enhance Customer Service
Parcelhero has rolled out new AI-powered customer support features on its courier comparison platform to enhance service efficiency.…
Contact Centres are now involved in 61% of Fraud Cases
Contact centres are now involved in 61% of fraud cases as criminals target customer service teams – 61%…
The Hidden Cost of PCI in the Contact Centre
The hidden cost of PCI in the contact centre – Matt Taylor, Head of Solution Consulting at IPI…
Premium Credit Partners with Elephants Don’t Forget to Enhance Customer Outcomes
Premium Credit, a leading provider of instalment finance solutions for insurance, school fees, professional fees, and membership services,…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica leapfrogs industry…
CX Is Breaking at Scale. Here’s How Contact Centre Models Are Evolving
Customer Experience Is Breaking at Scale. Here’s How Contact Centre Models Are Evolving Most businesses don’t notice when…
CCMA Salary Guide for the Contact Centre Industry
CCMA Salary Guide Highlights a Contact Centre Industry Responding to the Growing Complexity of Roles Headline Stats: –…
Serco Awarded Government Contract to Deliver Contact Centre Services
Serco Awarded £63m Contract to Deliver Multi-Channel Contact Centre for Key UK Government Services Serco has been awarded…
Openreach Uses NiCE Cognigy AI Agents
Openreach Uses NiCE Cognigy AI Agents to Upgrade U.K. Broadband Deployment to Deliver Tens of Millions in Financial Benefits for Openreach…
Virgin Media to Recruit 500 Contact Centre Staff Across UK
Virgin Media to Recruit 500 Contact Centre Staff Across the UK Virgin Media have announced plans to recruit…
CCMA Salary Guide for the Contact Centre Industry
CCMA Salary Guide Highlights a Contact Centre Industry Responding to the Growing Complexity of Roles Headline Stats: –…