Finalists Announced for Contact Centre & Customer Service Awards
Finalists Announced for Europe’s Biggest Contact Centre and Customer Service Awards Anticipation is building across the continent, with…
AI Spending is Rising Faster than Measurable CX Returns
AI spending is rising faster than measurable CX returns – With AI investment across customer experience reaching unprecedented levels,…
What will the Contact Centre of 2030 look like?
What will the contact centre of 2030 look like? Simon Hall, Principal Analyst at CCW Europe, looks at…
HM Land Registry Selects Route 101 to Modernise Contact Centre
HM Land Registry selects Route 101 to modernise contact centre with AI-enabled cloud platform New cloud platform will help improve customers’ access to services…
FourNet Secures Place on Latest G-Cloud 15 Framework
New simplified FourNet portfolio gives public sector buyers streamlined access to cloud communications, cybersecurity and support Customer experience,…
A Guide to Contact Centre CRM Integration
Many organisations have a CRM in place and assume that means they’re getting value from it. But a…
FourNet Helps Housing Association Achieve Customer Service Accreditation
FourNet technology helps to power UK’s first housing association to achieve landmark customer service accreditation Customer experience, AI,…
Today’s Workforce Overwhelmingly Turns to Voice for Communication
Today’s Workforce Overwhelmingly Turns to Voice for Communication in High-Value and Critical Moments As AI reshapes how work…
Capita Secures Public Sector Contact Services Contract with UKHSA
Capita secures public sector contact services contract worth up to £31m with UKHSA Capita plc have announced that…
Zendesk Expands Contact Centre Voice Support Across Languages
Zendesk Expands Contact Centre Voice Support Across Languages New AI-powered Real-Time Voice Translation built directly into Zendesk Contact…
Half of Contact Centre Leaders Struggle to Develop their People Continuously
More than half of contact centre leaders say continuously developing their people is one of the hardest aspects…
Companies are deploying AI in CX Faster than they can make it work
A new Talkdesk report reveals the orchestration gap preventing companies from turning AI investments into business outcomes. Talkdesk®,…