Wales Celebrates World-Class Customer Experience Talent at Cnect Awards
Wales celebrates world-class customer experience talent at the 28th Annual Cnect Wales Awards Wales’ thriving customer experience (CX)…
AI Risks Becoming the Weak Link in UK Customer Service
AI risks becoming the weak link in UK customer service as British consumers report highest levels of frustration…
Britannic Launches NetX Insights to Unlock Dark Data in Conversations
Britannic Launches NetX Insights to Unlock Dark Data in Conversations One Conversation through Multiple Lenses Britannic, a systems…
Home Truths: Kensington Mortgages Completes Major Servicing Migration
Home Truths: Kensington Mortgages Completes Major Servicing Migration as Digital Future Takes Shape Through Sabio Partnership Kensington Mortgages,…
FourNet Secures Place on Latest G-Cloud 15 Framework
New simplified FourNet portfolio gives public sector buyers streamlined access to cloud communications, cybersecurity and support Customer experience,…
A Guide to Contact Centre CRM Integration
Many organisations have a CRM in place and assume that means they’re getting value from it. But a…
AI Risks Becoming the Weak Link in UK Customer Service
AI risks becoming the weak link in UK customer service as British consumers report highest levels of frustration…
ContactBabel Research Shows how AI-enabled Analytics Reaches beyond the Contact Centre
One conversation, answers for the whole business: new ContactBabel research shows how AI-enabled analytics reaches beyond the contact…
ESP Group named finalist for WeDO Scotland High Growth Company of the Year Award
Contact centre outsourcer ESP Group has been named a finalist for the High Growth Company of the Year…
Britannic Launches NetX Insights to Unlock Dark Data in Conversations
Britannic Launches NetX Insights to Unlock Dark Data in Conversations One Conversation through Multiple Lenses Britannic, a systems…
Half of Contact Centre Leaders Struggle to Develop their People Continuously
More than half of contact centre leaders say continuously developing their people is one of the hardest aspects…
ContactBabel Research Shows how AI-enabled Analytics Reaches beyond the Contact Centre
One conversation, answers for the whole business: new ContactBabel research shows how AI-enabled analytics reaches beyond the contact…