European Customer Contact Community to Unite for Landmark Week
European Customer Contact Community to Unite for Landmark Week Europe’s customer contact industry heads for London in November,…
Things CX Leaders Say About AI – And what they really mean
The five things CX leaders keep saying about AI – and what they really mean – Stephen Murray at…
Unusual Calls Made to the FCDO Contact Centre
“Do you know where I can get blonde highlights?” The most unusual requests from Brits abroad for consular…
UK Pupils & Students Aren’t the Only Ones Feeling Exam Pressure
UK Pupils and Students Aren’t the Only Ones Feeling Exam Pressure – Universities Are Too, with £2Bn at…
The Benefits of Cloud Technology in the Contact Centre
Cloud technology has transformed the modern contact centre, enabling organisations to deliver faster, more efficient and highly personalised…
A Guide to Contact Centre CRM Integration
Many organisations have a CRM in place and assume that means they’re getting value from it. But a…
Can a Contact Centre Learn from Costa Coffee?
Before starting work each morning at Contact-Centres.com Towers, I usually find myself in my local Costa Coffee. Sometimes…
Today’s Workforce Overwhelmingly Turns to Voice for Communication
Today’s Workforce Overwhelmingly Turns to Voice for Communication in High-Value and Critical Moments As AI reshapes how work…
ESP Group Named in The Sunday Times Scotland Fast 50
ESP Group has been named in the inaugural 2026 edition of The Sunday Times Scotland Fast 50, securing…
IPI Brings Secure Payment Solution to Genesys AppFoundry
IPI brings secure payment solution to Genesys AppFoundry as organisations respond to rising fraud and PCI pressure Cloud…
Allianz Plans Job Cuts as AI Reshapes their Contact Centres
Allianz Plans Job Cuts as AI Reshapes their Contact Centres – is AI killing the contact centre? Allianz,…
Today’s Workforce Overwhelmingly Turns to Voice for Communication
Today’s Workforce Overwhelmingly Turns to Voice for Communication in High-Value and Critical Moments As AI reshapes how work…