The contact centre is entering a period of unprecedented transformation. With Agentic AI reshaping how businesses operate, the next wave of CX innovation will be defined by how humans and AI deliver the new CX together.
Join Five9 for an exclusive executive fireside chat as we distill 2025’s biggest lessons and reveal the five predictions set to redefine EMEA contact centres in 2026 – equipping you with the insight and confidence to make future-ready decisions today.
You’ll gain perspective on:
– The five trends every CX leader must prepare for in 2026.
– How Agentic AI is driving efficiency, innovation, and trusted customer engagement.
– The strategies leading enterprises are using to stay ahead.
Thursday 4th December 2025 – 2:00 PM GMT
For additional information on the webinar or to register Click Here
Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally.
The New CX starts here and it’s at the heart of every winning experience.
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