Latest News & Information from the UK Contact Centre Industry

Insurance CX: Data-Driven Communications is the Key

Insurance CX: Data-Driven Communications Key to Mitigating Financial Losses & Improving Customer Relationships within the contact centre as…

CSAT Scores are in Decline – Now is Your Time to Shine!

Customer Satisfaction Score (CSAT) Scores are in Decline – Now is Your Time for your Contact Centre to…

Big Winners at the UK National Contact Centre Awards 2024

The AA, Newcastle Strategic Solutions, Sage and Vodafone are the big winners at the UK National Contact Centre…

Evri announces £1m investment into AI Strategy to Transform CX

Evri announces £1 million investment into AI strategy to further transform the customer experience through its contact centre…

ESP Group Achieves Transformative CX Improvements With Sabio

Contact Centre Case Study: ESP Group Achieves Transformative CX Improvements though its contact centre With Sabio Group √…

Sabio Group Wins New Contact Centre Contract

Sabio Group Wins Contact Centre Contract with Swedish Energy Firm, Vattenfall, for Cloud Contact Centre Transformation Sabio Group,…

Evri announces £1m investment into AI Strategy to Transform CX

Evri announces £1 million investment into AI strategy to further transform the customer experience through its contact centre…

eBook: The Ultimate Guide to Reducing Employee Burnout

Burnout is no longer solely an executive syndrome. It affects everyone and statistics show it’s getting worse. It’s…

Ventrica Your FCA Approved Contact Centre

Your FCA Approved Contact Centre – Ventrica regulated and accredited by the FCA As one of the few…

Introducing Jabra Engage AI – Coaching for Contact Centre Agents

Introducing Engage AI, a tone-based agent guidance and conversation analytics software that supercharges performance for agents and contact…

BT Announce Closure of Enniskillen Contact Centre

It has been reported that BT is to close its contact centre in Enniskillen with the loss of…

The 2024-25 UK Customer Experience Decision-Makers’ Guide

The 2024-25 UK Customer Experience Decision-Makers’ Guide – Take part in the survey The 2024-25 UK Customer Experience…

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