Creator of Net Promoter Score® (NPS) to share strategies for customer-centric success under Consumer Duty in free webinar
Leading employee-centric AI provider, Elephants Don’t Forget, is delighted to invite readers to a free webinar featuring renowned customer loyalty expert, Fred Reichheld, creator of the Net Promoter Score® (NPS).
The webinar, “Accelerating Customer Experience, Loyalty and Growth Under Consumer Duty,” will take place on Thursday September 12th 2024 at 1:00 PM (BST).
As financial services firms continue to navigate the complexities of Consumer Duty, the need for exceptional customer experience and loyalty has never been more critical.
This 60-minute webinar will explore how to not only meet regulatory obligations but also achieve extraordinary business results by becoming genuinely customer-centric.
Alongside Fred is Adrian Harvey, CEO of Elephants Don’t Forget, a seasoned industry leader with extensive experience at the helm of major residential businesses including British Gas and Eon. Joining them are Chris Adlard, Founder of the Consumer Duty Diagnostic and Consumer Duty Manager at award-winning Newbury Building Society, and James Edmonds, Founder & Managing Director of Duty CX, a leading consultancy group specialising in Consumer Duty and customer experience optimisation.
In this webinar, our panellists will unpack:
• The reasons behind Apple’s customer loyalty and high NPS.
• How your firm can create personalised, consistent customer experiences at scale.
• How to deliver quantifiable business value you can see & your customers can feel.
• Why front-line obsession is critical to growth and compliance with the Duty.
• What it really takes to foster a culture where all your employees are connected with your mission to deliver the best customer experiences and outcomes.
Fred Reichheld, a Bain & Company Fellow and Founder of their Loyalty practice, brings unparalleled expertise in customer loyalty and its impact on business growth. His groundbreaking work and insights have been sought after by leading organisations worldwide.
To register for this free complimentary webinar, please Click Here
Elephants Don’t Forget are world leaders in the use of Artificial Intelligence (AI) to optimise employee competency to improve performance and mitigate risk.
They financially guarantee that workplace training is learned and retained by employees and support customer service leaders in some of the world’s leading brands including Microsoft, Aviva, Vodafone, RAC, AIG, Capita, and AIG to improve people performance and drive operational efficiencies.
For additional information on Elephants Don’t Forget visit their Website
