How contact centres can improve security while reducing customer frustration and cutting time agents spend on authentication.
- Have you ever been asked for a password that you simply can’t remember?
- How many passwords do you actually have?
In a recent survey conducted by Harris Interactive, 58 percent of adults said they needed to remember five or more unique online passwords, while 30 percent had more than ten.
Topics include:
- Impact of security on contact centre operations
- Addressing identification and verification delays
- Verification through open data
- Fighting fraud with voice biometrics
- Removing barriers with the latest voice biometric applications
- Best practice Speech IVR solutions from Sabio
For additional information see Company Profile
