Integrating social channels is the next big challenge facing contact centres, says Aspect Software Contact centre…
Tag: Social Media
Ventrica Launch Digital Division to offer Social Media Services
Ventrica, the Southend-on-sea based Outsourcer, have launched a ‘Digital’ division to offer new, measurable and affordable…
Digital Channels Account for 30% of Inbound customer contact
Digital channels account for around 30% of inbound customer contact, yet they are often disconnected from…
The Power of Social Media – Don’t Lose Out!
The Power of Social Media – Don’t Lose Out! Lotta Lundstrom, Regional Marketing Manager at Teleopti…
Why the humble SMS is still a key customer service channel
Why the humble SMS is still a key customer service channel – Stephen Ball of Aspect…
SMS Is Here To Stay says Steven Robertson of VoiceSage
SMS Is Here To Stay! VoiceSage’s Steven Robertson discusses why reports of the death of texting…
Email beats web for insurance customer service
Email beats web for insurance customer service – Eptica research uncovers poor response rates to questions…
Millennials Rather Lose the Ability to Call than Text
New OpenMarket Survey Reveals Millennials Would Rather Lose the Ability to Call than Text OpenMarket have…
Facebook chatbots implications for customer service
Facebook chatbots announcement has far reaching implications for customer service By Simon Frank, transformation consultant at…
Customer Journey and How Social Media Causes Disruption
Customer Journey and how Google, Facebook & Twitter are causing disruption – Why it makes sense…
Facebook and Email Beat Twitter for Retail Customer Service
Facebook and email beat Twitter for retail sector customer service – New retail study from Eptica…
Social Media Outperforms Email for Customer Service
Social media outperforms email for customer service according to new research. UK brands answer less than…
Make Way for Messaging confirms Aspect Research
Make Way for Messaging: New Aspect Software Research, and Moves by Google, Facebook Messenger, Indicate Major…
1 in 3 over 65s Prefer Communicating via Digital Channel
1 in 3 over 65s prefer communicating with businesses via the digital channel according to research…
Why Social Media is the update Customer Service needs
Why Social Media is the update Customer Service needs These days if we want to ask…
Customer Care sometimes takes more than 140 characters
Customer Care sometimes takes more than 140 characters By OisinLunny, Senior Market Development Manager at OpenMarket…
Social Media First Choice for 1 in 5 Consumers
Social Media First Choice for 1 in 5 Consumers when seeking answers in complicated situations -18%…
Black Friday 2016. Bigger. Better. Digital? Webhelp UK
Black Friday shopping across the UK reached record levels this year. But, if you’re wondering why…
VoiceSage asks Why Doesn’t SMS Get The Love It Should?
Why Doesn’t SMS Get The Love It Should? Mark Oppermann of customer outreach tech leader VoiceSage…