Sabio Group Strengthens Operating Board with Two Key Appointments: Mark Starkey as Chief Commercial Officer and…
Category: – Contact Centre News
News from the UK contact centre industry
Sabio Expands Disrupt Programme for 2026
Disrupt ‘26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype Sabio Group…
The Biggest CX Trends in Contact Centres Set To Redefine 2026
The Three Biggest CX Trends in the Contact Centre Industry Set To Redefine 2026 according to…
AI you can trust: Governance as the New Business Standard
AI you can trust: Governance as the new business standard in the contact centre – Richard…
Nectar Wins Gov Contract for 40,000 Contact Centre Agent Migration
Nectar Services Corp Wins Government Contract for 40,000 contact centre agent Migration Assurance & Test Automation…
UK National Contact Centre Awards 2026 Now Open for Nominations
UK National Contact Centre Awards 2026 Now Open for Nominations, Marking a New Era of Excellence…
loveholidays Selects Calabrio WFM to Increase Contact Centre Efficiency
loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency – Robust selection process reveals Calabrio’s…
5 EMEA Predictions Defining CX in 2026 and Beyond
The contact centre is entering a period of unprecedented transformation. With Agentic AI reshaping how businesses…
Webinar: Protecting Contact Centre Performance During Demand Spikes
Bupa Global and Get Out of Wrap Join Elephants Don’t Forget for New Webinar on Protecting…
Europe’s Best in Customer Contact Celebrated at the 25th ECCCSAs
The European customer contact community came together last night at the 25th edition of the prestigious…
IPI Pauseable now available on AWS Marketplace
IPI Pauseable now available on AWS Marketplace – Extends Flagship PCI DSS functionality to Amazon Connect…
A Winning CX Strategy for Black Friday Success
Each November, UK retailers experience a dramatic surge in online activity between Black Friday and Cyber…
UK Police Forces Risk Missing AI Opportunities
UK Police Forces Risk Missing AI Opportunities as Majority Yet to Fully Implement Tools according to…
Why UK Consumers Will Pay a 37% Premium for Better Service
In an age dominated by talk of AI and automated customer experiences, a major new report…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica…
Contextual Intelligence Becomes New Standard for Exceptional CX
Contextual Intelligence becomes the new standard for exceptional Customer Experience in 2026 Zendesk have released its…
ResQ Announce 50 New Contact Centre Agent Jobs
Contact centre specialist, ResQ, is creating 50 jobs at its Seaham site, with plans for up…
Content Guru Recognised as ‘Vendor of the Year’ at UK IT Industry Awards 2025
Content Guru Recognised as ‘Vendor of the Year’ at the UK IT Industry Awards 2025 Content…
CCA Women in Leadership Awards 2025
Empowering Women, Shaping the Future: Highlights from the CCA Women in Leadership Awards 2025 CCA Global…