Work-at-Home Agent Model Accelerate Cloud Migration
Work-at-home contact centre Agent Model to Accelerate Migration from On-premise to Cloud Application Solutions Frost & Sullivan’s recent analysis finds…
Work-at-home contact centre Agent Model to Accelerate Migration from On-premise to Cloud Application Solutions Frost & Sullivan’s recent analysis finds…
Contact Centre as a Service will experience high growth 14.68% during the forecast 2019-2025 The study focuses on Contact Centre…
“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+ interviews with UK consumers,…
2017 Call Centre Fraud Report – UK falls victim to international criminal gangs as borderless phone fraud rises According to…
“The Inner Circle Guide to Customer Interaction Analytics” is a major independent analyst report, aimed at providing customer contact professionals…
The largest HR & operational benchmarking Report of UK customer contact operations is now available from ContactBabel Ggiving detailed information…
Jabra Research uncovers hours lost due to Workplace Distraction – Jabra have launched their research report ‘Productivity at the Office…
Ultracomms New independent study set to re-open the debate on the effectiveness of Answer Machine Detection. Ultracomms, Europe’s first cloud…
Contact Centre Decision Makers Guide Survey ContactBabel are inviting organisations with 10 or more UK agent positions to take part…
Customer engagement drives one third of UK cloud deployments, CIF research finds – Improving customer service and support are key…
Webhelp UK Report – Nearly 90% of Businesses are Neglecting Customer Experience. Mobile technology means customers are continually in either…
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction – Exchanging more messages during a live chat linked to higher customer…
New Which? research has revealed BT, TalkTalk and Scottish Power are the companies we dread calling as their call centres…
Eptica research finds that UK and French consumers frustrated by lack of understanding from brands on digital channels Over 80%…
Mapping the customer journey in the contact centre isn’t that straightforward; new research reveals a lack of omni-channel integration In…
Contact Centres – Attractive Benefits Draw UK Contact Centres to Scotland, Ireland, Northern Ireland – New Everest Group Report -Cultural…
ICMI Report; ICMI have released a contact centre whitepaper ‘Insider Perspectives on Removing the Roadblocks to an Effortless Customer Experience’.…
Ansaback; Research conducted by Ipswich based Outsource company Ansaback reveals that Britons prefer to speak with a UK based contact…
1 in every 25 jobs in the UK is within the contact centre industry according to research by ContactBabel. But…