Tag: openmarket

- Artificial Intelligence - Contact Centre News

OpenMarket Publish SMS Contact Centre Chatbots Survey

19 January 2017
Contact- Centres

OpenMarket New Consumer Survey Reveals Massive Missed Customer Engagement Opportunity for Enterprises Not Leveraging SMS Chatbots…

- Contact Centre News - Social Media/Digital

Texting #1 Preferred Channel for Millennial Communications

16 September 2016
Contact- Centres

OpenMarket’s Survey Reveals Texting is the #1 Preferred Channel for Two-Way Business-to- Millennial Communications  Social Media…

- Contact Centre News - Social Media/Digital

Millennials Rather Lose the Ability to Call than Text

20 April 2016
Contact- Centres

New OpenMarket Survey Reveals Millennials Would Rather Lose the Ability to Call than Text OpenMarket have…

- Contact Centre News - Social Media/Digital

Customer Care sometimes takes more than 140 characters

12 January 2016
Contact- Centres

Customer Care sometimes takes more than 140 characters By OisinLunny, Senior Market Development Manager at OpenMarket…

- Contact Centre News - Customer Service/Experience - Downloads - White Papers

How Mobile is Transforming Enterprise Customer Experience

7 November 2014
Contact- Centres

Every day more and more business processes are being transformed by mobile. Shopping, purchasing and fulfilment.…

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