MaxContact – Contact Centre Predictions for 2023
So what can we expect in 2023? It’s likely to be another testing year economically, so what does that mean…
So what can we expect in 2023? It’s likely to be another testing year economically, so what does that mean…
Death of the Phone: 72% of online companies in the UK are uncontactable by phone according to research by MaxContact…
With the number of vulnerable customers set to rise as the cost-of-living crisis impacts people’s finances and mental health, many…
Almost 90% of vulnerable customers are struggling to access contact centre customer support services MaxContact has today revealed the challenges faced…
Make outbound dialling from your contact centre more effective with voicemails – Essential contact centre tips from Maxcontact Like them…
How to Improve Staff Wellbeing and Engagement in Your Contact Centre In the era of The Great Resignation, staff wellbeing…
Recruitment and retention in your contact centre – Download the eBook from MaxContact In the face of such a challenging…
How effective onboarding helps staff retention in your contact centre Like many areas of our economy, contact centres are suffering…
Webinar: Complaint handling in your contact centre – how to reduce them and improve customer experience – Hosted by MaxContact…
6 ways to deal with difficult customers calling the contact centre – Ben Booth of MaxContact gives tips and advice…
MaxContact shortlisted for the 2022 SaaS Awards -International Software Awards Programme Announces Initial Shortlist MaxContact has been shortlisted in the…
Poor mental health costs UK contact centres almost £1 billion each year – MaxContact is calling for rebalancing of mental…
Contact Centre Scripting Templates to Help Deal with Difficult Customers – an eBook from MaxContact – A guide to writing…
Fast-growing contact centre specialist MaxContact builds on record year of growth with new VP of Engineering Matt Yates will…
Staff wellbeing and engagement in your contact centre: Why your business success depends on it. MaxContact Webinar: Thursday 16th June…
Staff wellbeing and engagement in your contact centre: Why your business success depends on it. MaxContact Webinar: Thursday 16th June…
MaxContact – Customer engagement software to drive impact, conversions and smarter customer experiences in contact centres. MaxContact goes above and…
Stress awareness month: why organisations with contact centres should take stress seriously National Stress Awareness Month, run by the Stress…
MaxContact becomes one of the fastest growing contact centre specialists in UK Manchester business sees record growth in 2021 and…