How Your Contact Centre Can Support Vulnerable Customers
With the number of vulnerable customers set to rise as the cost-of-living crisis impacts people’s finances and mental health, many…
MaxContact
Vulnerable Customers Struggling to Access Contact Centres
Almost 90% of vulnerable customers are struggling to access contact centre customer support services MaxContact has today revealed the challenges faced…
Make Outbound Dialling More Effective with Voicemails
Make outbound dialling from your contact centre more effective with voicemails – Essential contact centre tips from Maxcontact Like them…
Staff Wellbeing & Engagement in Your Contact Centre
How to Improve Staff Wellbeing and Engagement in Your Contact Centre In the era of The Great Resignation, staff wellbeing…
Recruitment & Retention in your Contact Centre
Recruitment and retention in your contact centre – Download the eBook from MaxContact In the face of such a challenging…
Effective Onboarding Helps Staff Retention in Contact Centres
How effective onboarding helps staff retention in your contact centre Like many areas of our economy, contact centres are suffering…
Webinar: Complaint Handling in your Contact Centre
Webinar: Complaint handling in your contact centre – how to reduce them and improve customer experience – Hosted by MaxContact…
Ways to Deal with Difficult Customers Calling the Contact Centre
6 ways to deal with difficult customers calling the contact centre – Ben Booth of MaxContact gives tips and advice…
MaxContact Shortlisted for the 2022 SaaS Awards
MaxContact shortlisted for the 2022 SaaS Awards -International Software Awards Programme Announces Initial Shortlist MaxContact has been shortlisted in the…
Poor Mental Health Costs Contact Centres Almost £1bn A Year
Poor mental health costs UK contact centres almost £1 billion each year – MaxContact is calling for rebalancing of mental…
Contact Centre Scripting Templates For ‘Difficult Customers’
Contact Centre Scripting Templates to Help Deal with Difficult Customers – an eBook from MaxContact – A guide to writing…
MaxContact Builds on Record Year of Growth with New VP of Engineering
Fast-growing contact centre specialist MaxContact builds on record year of growth with new VP of Engineering Matt Yates will…
Staff Wellbeing & Engagement in your Contact Centre
Staff wellbeing and engagement in your contact centre: Why your business success depends on it. MaxContact Webinar: Thursday 16th June…
Staff Wellbeing & Engagement in your Contact Centre
Staff wellbeing and engagement in your contact centre: Why your business success depends on it. MaxContact Webinar: Thursday 16th June…
MaxContact. Customer Engagement to Drive Impact & Smarter CX
MaxContact – Customer engagement software to drive impact, conversions and smarter customer experiences in contact centres. MaxContact goes above and…
Why Contact Centres Should Take Stress Seriously
Stress awareness month: why organisations with contact centres should take stress seriously National Stress Awareness Month, run by the Stress…
MaxContact One of the Fastest Growing UK Contact Centre Specialists
MaxContact becomes one of the fastest growing contact centre specialists in UK Manchester business sees record growth in 2021 and…
A Guide to Recruitment and Retention in your Contact Centre
Recruitment and Retention in your Contact Centre A guide to recruiting the best talent for your contact centre and managing…
Three-quarters of Contact Centre Agents Facing Imminent Burnout
Three-quarters of Contact Centre Agents facing imminent burnout MaxContact calls on the industry to make 2022 the year of the…