A Guide to Recruitment and Retention in your Contact Centre
Recruitment and Retention in your Contact Centre A guide to recruiting the best talent for your contact centre and managing…
MaxContact
Three-quarters of Contact Centre Agents Facing Imminent Burnout
Three-quarters of Contact Centre Agents facing imminent burnout MaxContact calls on the industry to make 2022 the year of the…
Contact Centres Could Be Heading for Own HGV Driver Crisis
Why the contact centre industry could be heading for its own HGV driver crisis – Ben Booth, CEO of MaxContact,…
White Lies That Leave UK Companies in the Dark about CX
White lies leave UK companies in the dark – MaxContact survey reveals that nearly a quarter of UK consumers have…