Homeworking in the Contact Centre Industry During COVID-19
Homeworking in the contact centre industry: why balance will be key in future flexibility COVID-19 has even more businesses talking…
Homeworking
Make homeworking a successful option for your contact centre
8 Ways to make homeworking a successful option for your contact centre – Colin Hay at Puzzel argues the case…
Home Workers Happier Despite Choosing to Work More Hours
British home workers are also spending more time caring for family members New research has found that home-based employees are…
Getting the most from contact centre home working
Getting the most from contact centre home working – top tips for teams as discussed by Mike Donohue, Sales Director…
Money Saved on Remote Working Should Be Spent on “Social Glue”
Working from home increases productivity and saves companies fortunes. If you re-invest some of your savings in gluing the members…
Homeworkers opting for Group Conference Calls
In the modern day world of home working or ‘telecommuting’, more companies are opting for a group conference call over…
UK Contact Centre Workers have Right to Request Flexible homeworking
UK contact centres are bracing themselves for a flood of requests from employees wanting to work more flexibly, including from…
LiveOps Encourages Contact Centres to Hang Up Their Phones
LiveOps Encourages Contact Centres to Hang Up Their Phones – CEO Marty Beard’s Vision of Contact Centre Transformation is Part…
Jabra Announces New Cashback Promotion
The Jabra Cashback promotion has been updated for quarter two to provide authorised partners with a sales campaign to support…
Blog: Remote Working – Good Bad or Ugly?
Much has been written about the benefits of remote working – some contact centres embrace the concept citing increased productivity…
Returning service operations to the UK? Try cloud-based homeworking
The tide is turning in the outsourcing world. What was once a flood of companies turning their back on local…
Contact Centre Homeworking – Is it time to think again?
Contact Centre Homeworking – Klaas van der Leest, UK Managing Director, Intelecom outlines five reasons why it’s time to reconsider…
Sensée Reaches Milestone of 500 UK Home Agents
Contact centre homeworking specialist Sensée has appointed its 500th HomeAgent as the company continues to expand its UK operations. Sensée’s…
Jabra to showcase new UC-optimised headset at Connected Business 2014
Jabra to highlight importance of quality audio devices within Unified Communications voice deployments with a new addition to their devices…
Sensée joins CIFAS
Homeworking specialist Sensée has become one of the first contact centre outsourcers to join CIFAS – the UK’s Fraud Prevention…
The Role of the Home Agent within the Contact Centre
Sitel is reporting an increased use of the home agent model within the contact centre environment. Joe Doyle, Marketing Director…
Jabra Announces New Cashback Promotions
The Jabra Cashback incentive has been updated for Q4, providing authorised partners with a new sales campaign to support growth…