Calabrio Transforms Mersey Care’s Mental Health Crisis Services Background Mersey Care NHS Foundation Trust is one…
Category: – Contact Centre News
News from the UK contact centre industry
CC33 Acquired by the iCXperience Group
CC33, one of the UK’s leading customer service outsourcing companies, has been acquired by the iCXperience…
Jabra Unveils New Perform 75, the Purpose-Built Headset
Jabra unveils new Perform 75, the purpose-built headset for retail shiftwork to boost collaboration and productivity…
PCI Compliance: Is Your Digital Customer Experience Paying the Price?
The Hidden Cost of PCI Compliance: Is Your Digital Customer Experience Paying the Price? Ben Le…
Two-Thirds of CX Professionals Already Harnessing AI
Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 Despite Predicted Hesitancy according…
Puzzel – New Survey Reveals Top 2025 Contact Centre Trends
New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential…
How to Make Your Brand Appealing to a Skilled Workforce
How to Make Your Brand Appealing to a Skilled Workforce Any business is going to want…
Cirrus granted Royal Warrant by His Majesty King Charles III
Cirrus, the leading provider of contact centre software, is proud to announce it has been granted…
Britannic Restores Customer Trust in Business Communications
Britannic Restores Customer Trust in Business Communications – Tackling Fraud, Spam, and Engagement Challenges for UK…
Content Guru & NHS England Shortlisted for 2025 HSJ Partnership Award
Content Guru and NHS England, London Region Shortlisted for the 2025 HSJ Partnership Awards Content Guru,…
Supporting Leeds Building Society with Colleague Engagement
Supporting Leeds Building Society with Colleague Engagement through the contact centre The Challenge – With heavily…
Calabrio Continues AI Innovation with Acquisition of Echo AI
Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI Integration of Echo AI Advances…
Whistl Secures New Office for North East Contact Centre Team
Whistl, the UKs leading logistics specialists in e-fulfilment, mail and parcels, is relocating its Gateshead based…
How Artificial Intelligence Will Transform Workforce Planning in the Future
WFM and AI: How Artificial Intelligence Will Transform Contact Centre Workforce Planning in the Future Jim…
Why Is Your Cloud Contact Centre Transformation Failing to Deliver?
Why Is Your Cloud Contact Centre Transformation Failing to Deliver? James Hughes, Group Head of Solutions…
Hold Music could be the key to a better Customer Relationship
Hold music could be the key to a better customer relationship In our fast-paced, technology-driven world,…
Nutun & Charles Tyrwhitt Awarded Best Customer Service Into Europe
Nutun and Charles Tyrwhitt Awarded “Best Customer Service Into Europe” for the Second Year Running Nutun,…
The UK National Contact Centres Awards Open for Nominations
The largest awards programme that recognises contact centre talent in the UK is now OPEN and…
Guide to Automation Excellence in the Contact Centre
Business Systems Guide to Automation Excellence in the contact centre – free download In an era…