SuccessKPI Powers Next Generation Hybrid Contact Centres with WEM for Webex Cloud New integration combines Webex…
Category: – Contact Centre News
News from the UK contact centre industry
Puzzel Partners with AVANT to Bring AI-Native CX Solutions to Contact Centres
Puzzel have announced a strategic partnership with AVANT, the premier platform for IT decision-making and distributor…
Sussex Police Control Room Named Best In UK
Sussex Police Control Room Named Best In UK After National Award Win Sussex Police has been…
RAC Bristol Wins ‘South West Contact Centre of the Year’
The RAC has won the respected ‘Contact Centre of the Year’ award for the third time…
Connect Powers StepChange’s Expansion of Financial Support Services
Over the past three years, Connect, a global business communications expert with over 35 years’ experience, has supported StepChange,…
Addressing Core Government Health Issues Through Contact Centre Excellence
How digital innovation is reducing NHS wait times to preventative care New research shows how digital…
IPI Brings Secure Payment Solution to Genesys AppFoundry
IPI brings secure payment solution to Genesys AppFoundry as organisations respond to rising fraud and PCI…
Things CX Leaders Say About AI – And what they really mean
The five things CX leaders keep saying about AI – and what they really mean – Stephen…
Unusual Calls Made to the FCDO Contact Centre
“Do you know where I can get blonde highlights?” The most unusual requests from Brits abroad…
AI will be the Downfall of the Contact Centre Agent – Or will it?
Artificial intelligence is transforming the contact centre industry at a pace few could have imagined just…
Can a Contact Centre Learn from Costa Coffee?
Before starting work each morning at Contact-Centres.com Towers, I usually find myself in my local Costa…
AI Investment is Outpacing ROI – According to AI in CX Report
AI investment is outpacing ROI – just one in ten CX leaders report significant impact from…
Home Improvement Contact Centre Fined for Nuisance Calls
Two home improvement companies have been fined a total of £370,000 for making hundreds of thousands…
Ofcom Fines Virgin Media for Preventing Customers Cancelling Contracts
Ofcom fines Virgin Media £28m for repeatedly preventing customers from cancelling contracts at contact centre –…
Nationwide is Top Brand for Customer Service
Nationwide is top brand for customer service as banks and building societies overtake retail for first…
Allianz Plans Job Cuts as AI Reshapes their Contact Centres
Allianz Plans Job Cuts as AI Reshapes their Contact Centres – is AI killing the contact…
Technology Advances in the Contact Centre Industry Over the Past 25 Years
Technology Advances in the Contact Centre Industry Over the Past 25 Years – I was reminded…
The Benefits of Cloud Technology in the Contact Centre
Cloud technology has transformed the modern contact centre, enabling organisations to deliver faster, more efficient and…
European Customer Contact Community to Unite for Landmark Week
European Customer Contact Community to Unite for Landmark Week Europe’s customer contact industry heads for London…