How putting customers on hold can damage your business According to Dave Adamson, CTO at Espria,…
Tag: Customer Experience
Using First-Party Data Improves Customer Experiences
Nine Out of 10 Companies Report that Using First-Party Data Improves Customer Experiences, Twilio Research Shows…
NICE Launches FluenCX, a New Approach to Deliver Digital-First CX
NICE Launches FluenCX, a Revolutionary Approach to Deliver Digital-First Customer Experience in the contact centre FluenCX…
Customer Service Ranked in Mystery Shopping Report
Top UK retailers’ customer service quality revealed and ranked in new mystery shopping report Customer service…
Customer Experience Innovation Set For Exponential Growth
Customer experience innovation set to undergo exponential growth in contact centres over the next decade, research…
Half Of Consumers Feel Customer Service Is Afterthought
More Than Half Of Consumers Feel Customer Service Is An Afterthought Annual Zendesk Customer Experience (CX)…
Maximising Limited Intelligence against Abundant AI
Customer Experience: Maximising our limited intelligence against the abundant intelligence of AI within the contact centre…
Talkative Partner with Formula 1® To Improve CX
Talkative has announced a long-term partnership with Formula 1® using customer contact technology to manage interactions…
Guide to UK Consumers Contact Centre Use
Who’s calling? Whistl publishes definitive guide to UK consumers contact centre use and performance expectations Poor…
Giving the customer control of the contact centre experience
Experience customisation is an innovation that’s blossoming in the 21st century. Technology has advanced to the…
Dreams To Elevate Customer Experience To Unrivalled Levels
– New all-in-one platform from Netcall will replace existing siloes and unite service channels The UK’s…
Sabio Discusses the Frustrations of CX in 2020
Sabio Discusses the Frustrations of CX in 2020 – Conversational User Interfaces, smarter Journey Analytics and…
The New Era of Customer Experience Intelligence
Teleopti, a Calabrio company, shares a 5-point plan for the new era of Customer Experience Intelligence…
Free Download – CX Decision Makers Guide 2019-2020
Create exceptional customer experiences and set yourself apart from your competition What do my customers want?…
The Changing Landscape of CX in Contact Centres
The changing landscape of customer experience in contact centres and why brands are still getting complaint…
Purpose-Built CX Ensure Banks Meet Needs of Customers
Purpose-Built CX Platforms ensure banks are meeting the needs of vulnerable customers within the contact centre…
Hyper Personalisation Transforms Customer Experience
Hyper personalisation transforms the customer experience – Contact centres failing to provide a hyper personalised experience…
Customer Experience Sector in Ireland – New Report
IDA Ireland Launches new report on Customer Experience Sector in Ireland – Automation and “Chatbots” to…
Customer Experience in a Contact Centre is Everything
That the customer experience counts is not news to anyone, but it is easy to underestimate…