The State of Customer Experience 2017 – Download
The State of Customer Experience 2017 – Digital interaction will overtake voice by 2020, but is the contact centre industry…
Customer Experience
New Tech Will Power Memorable Customer Experiences
New tech will power memorable customer experiences Parham Saebi, Head of Client Relations, CRM Solutions at Arvato UK & Ireland….
Yonder: Mixing Live Agents With Automation
A recipe for success: mix live agents with automation for seamless customer experience – Graham Ede, Yonder Digital Group As…
Challenges of Delivering the Digital Customer Experience
The Challenges of delivering the digital customer experience within contact centres About the only thing that’s constant in business today…
Agent Journey Mapping: The Secret to Even Better CX?
Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations strive to stand out…
Customer Experience More Important than Great Products
British Study Finds Customer Experience is More Important than Great Products Seventy-six percent of UK consumers say having a positive…
Very Best Customer Experiences The New Competitive Advantage
Very best customer experiences – the new competitive advantage Jeremy Hamill-Keays of Teleopti takes a look at a favorite subject…
UK Customer Experience Improves First Time in Three Years
Customer experience in the UK has improved for the first time in three years, according to new research published today…
Improving Your Customer Experience in Three Simple Steps
Today’s consumer is well informed, with high expectations and more likely than ever before to share their dissatisfaction publicly when…
Nationwide Tops Car Insurance Customer Experience Survey
Nationwide Tops Car Insurance Customer Experience Survey conducted by Webhelp Some of the country’s biggest names in insurance have been…
Top 10 Customer Experience Trends for 2016
Top 10 Customer Experience Trends for 2016 according to Fonolo It doesn’t matter what kind of business you’re in –…
Customer experience coaches drive satisfaction online
Customer experience coaches drive satisfaction online – Helen Murray, Chief Customer Solutions Officer at Webhelp UK discusses The retail sector…
The Impact of Data on the Customer Experience
Businesses must recognise the transformative impact of data on the customer experience, says Aspect – A focus on customer engagement…
5 Common CX Mistakes in the Contact Centre
5 common CX mistakes in the contact centre, and how to fix them – Stephen Ball, Senior Vice President of…
Transforming the Customer Experience in the Contact Centre
Transforming the Customer Experience – Companies that Have Transformed the Customer Experience By Helen Murray, Chief Customer Solutions Officer Customer…
Poor Customer Experience Costs UK brands £234bn in Lost Sales
Poor customer experience costs UK brands £234bn billion a year in lost sales; New report reveals the impact of poor…
Meeting and Exceeding Millennial Customer Expectations
Meeting Millennial Customer Expectations – Neil Cox of Eptica looks at what can be done to improve the customer expectations…
Customer Service – Let’s Not lose the Human Touch
Let’s not lose the human touch in customer service Whilst channel choice is important, and is being embraced by companies…
Customer Experience Five Trends Set to Revolutionise 2016
Customer Experience Five Trends Set to Revolutionise 2016 Interactive Intelligence predicts how artificial intelligence, IoT, mobile and other technologies will…