Talkative Partner with Formula 1® To Improve CX
Talkative has announced a long-term partnership with Formula 1® using customer contact technology to manage interactions with over 500 million…
Talkative has announced a long-term partnership with Formula 1® using customer contact technology to manage interactions with over 500 million…
Who’s calling? Whistl publishes definitive guide to UK consumers contact centre use and performance expectations Poor contact centre experience pushes…
Experience customisation is an innovation that’s blossoming in the 21st century. Technology has advanced to the point where a technologically-delivered…
– New all-in-one platform from Netcall will replace existing siloes and unite service channels The UK’s most recommended Bed Retailer,…
Sabio Discusses the Frustrations of CX in 2020 – Conversational User Interfaces, smarter Journey Analytics and augmented voice set to…
Teleopti, a Calabrio company, shares a 5-point plan for the new era of Customer Experience Intelligence CX has also totally…
Create exceptional customer experiences and set yourself apart from your competition What do my customers want? Customer experience impacts all…
The changing landscape of customer experience in contact centres and why brands are still getting complaint handling wrong – Customers…
Purpose-Built CX Platforms ensure banks are meeting the needs of vulnerable customers within the contact centre environment says Clarabridge FCA…
Hyper personalisation transforms the customer experience – Contact centres failing to provide a hyper personalised experience for its customers will…
IDA Ireland Launches new report on Customer Experience Sector in Ireland – Automation and “Chatbots” to transform contact centre industry…
That the customer experience counts is not news to anyone, but it is easy to underestimate just how central to…
Pets at Home to deploy intuitive CX technology to bolster overall customer satisfaction – Real-time feedback and analysis of customer…
New Report by Fonolo Finds Customer Experience is Key to Brand Success in 2019 A new report, “Customer Experience Trends…
Customer Service Management: what should we really be measuring in the contact centre? Customer experience (CX) has become a priority…
Customer Experience Falling Short Across Multiple Channels, Serenova Market Research Finds – 77% of Respondents Report Bad Customer Experiences within…
3 Lessons in Enhancing Customer Experience from a Leading UK Water Provider We’re in the midst of the Age of…
The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations The Zendesk Customer Experience Trends Report 2019 shows discrepancy between…
How can service providers deliver more contextual options for consumers? Patrick Joggerst, Executive Vice President and Chief Marketing Officer, Ribbon…