Why You Need a CX Monitoring Solution – Not Just Another Application Monitoring Tool according to…
Tag: Customer Experience
The AI Revolution in Customer Service: Balancing Efficiency, Cost & Human Touch
The AI Revolution in Customer Service: Balancing Efficiency, Cost, and Human Touch AI is transforming the…
4 CX Tech Trends that Contact Centre Leaders Can’t Ignore
According to Frost & Sullivan, the number one CX priority uncovered for 2025 is Ensuring customer…
Top Industries Revealed – Who Leads in Customer Service Excellence?
Top Industries Revealed – Who Leads in Customer Service Excellence within the contact centre? • UK…
Creating Exceptional Customer Contact this National Customer Service Week
This week marks National Customer Service Week, a celebration of the customer service industry and its…
When Customer Service Becomes an Endless ‘Sales Pitch’
My car had a manufacturer recall recently so without hesitation I telephoned my local dealership to…
EDF & Utilita Named as Worst Suppliers for Customer Service
EDF and Utilita named as worst suppliers for customer service through their contact centres in Citizens…
Evri announces £1m investment into AI Strategy to Transform CX
Evri announces £1 million investment into AI strategy to further transform the customer experience through its…
Your Call is Important To Us. Really?
We all work in the UK contact centre industry – we all know how it works…
How Sutton Council Delivers on their Promise of Effortless CX
Building trust through technology: How Sutton Council delivers on their promise of effortless CX Sutton Council…
A Human Touchpoint is Still the Champion of Customer Service
A Human Touchpoint is Still the Champion of Customer Service, Gamma Research Reveals – SMEs buck…
Brits Rather Deal with Vermin Infestation than Contact Customer Services
Nearly one in five Brits would rather deal with a vermin infestation than contact customer services,…
11 Customer Service Trends to Delight Customers
Stale scones and lukewarm tea – that’s what often passes for customer service these days. But…
Why Customer Experience Matters and How to Improve It?
Why Customer Experience Matters and How to Improve It? Customer experience, or CX, can be defined…
How Utility Companies are Re-thinking their CX
How Utility Companies are re-thinking their CX in their contact centres – Keith Gait, MBA CCXP…
Nearly Half of Consumers Expect 24/7 Customer Service Support
Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will…
How AI is Revolutionising the Customer Experience Journey
How AI is Revolutionising the Customer Experience Journey in the contact centre – Kevin McGachy, Head…
Customer Experience Foundation ‘Retail CX Report’
The latest report from the Customer Experience Foundation “Retail CX Report” is now available for FREE…
NatWest & IBM Collaborate on AI Initiative to Enhance CX
NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience within their contact centre…