Contact Centre Agents Reveals What Influences the CX
CallCare: Caller age, prefered Pronouns and Scam Calls: Contact Centre Agents Reveals What Influences Customer Experience Over a quarter of…
CallCare
CallCare – How 2020 Has Impacted On Customer Behaviour
Over the last year businesses big and small have had to continually adapt to a ‘new normal’ as restrictions and…
CallCare Chosen To Provide New Legal Contact Centre
CallCare, a contact centre and customer service specialist, has launched a Legal Contact Centre of Excellence for customer service in…
CallCare Appointed To Manage COVID 19 Vaccination Helpline
CallCare appointed to manage COVID 19 vaccination appointment helpline – UK GP surgeries inundated with patient enquiries about vaccine In…
Consumer Uncertainty Doubles Revenue & Jobs at CallCare
Surge in consumer uncertainty doubles revenue and jobs at UK customer service contact centre specialist, CallCare Company handling Covid-19 calls…
Businesses That Stay Close to Customers will Ride out Lockdown
UK businesses that stay close to customers will be able to ride out lockdown 2.0, according to Gemma Harding from…
Can Good Customer Service Ever Be Scripted?
Contact Centre scripting isn’t the most talked about customer service topic, nor the most alluring, but it does play a…
CALLCARE Achieve Record Financial Growth
Leading outsourcing specialists CALLCARE Ltd, part of the Isher Capital portfolio, has reported a record annual turnover of £8.2m –…
Skills You didn’t Realise from Working in a Contact Centre
5 lifelong career skills you didn’t realise from working in a contact centre The way call centres work has evolved…
What is a Contact Centre? Facts vs Myths
What is a contact centre? Facts vs Myths – Gemma Harding CallCare247 Contact centres have a bad reputation globally, but…
Five Ways to Effectively Deal with Staff Sickness
Five ways to effectively deal with staff sickness in the workplace – Gemma Harding, Head of Corporates Services at CALLCARE collected her top tips…
“That’s not my Job” – The Art of Delegation. CALLCARE Discusses
That’s not my job”: Are job descriptions the be all and end all when delegating? It happens all the time…
Encourage Your Millennial Staff To Pick up the Phone
How to encourage your millennial staff to pick up the phone According to recent research by CALLCARE, it shows almost…
CallCare Dials Up Yorkshire Presence with Aquisition
The Call Centre Group, the parent company of the UK’s leading call centre service specialist CallCare, has acquired Yorkshire-based Your…
Managers Not Trained To Manage Inter-Office Conflicts
53% of line managers are not trained to manage inter-office conflicts – here’s why this needs to change – CIPD…
The Story of the Heating Engineer and the Contact Centre
Top tips from CALLCARE on how boiler and the heating engineer can increase their business while boosting customer satisfaction levels…
7am The new 8am and Saturday is Now a Weekday
7am is the new 8am and Saturday is now a weekday: Customer service predictions for the future – The landscape…
How to keep your customers happy this Blue Monday
More than half of people are most frustrated by long wait times: How to keep your customers happy this Blue…
Bexit Fuels Record Turnover for Callcare Contact Centre
Contact centre operator CALLCARE has achieved record turnover month-on-month since the UK’s decision to leave the EU. The company, which…