Government Contracts Push Outsource Market to 12 Month High
Government Contracts Push UK Outsourcing Market to 12 Month High according to Arvato UK Outsourcing Index. Outsourcing contracts worth £1.61 billion were signed in the…
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Increased Government Spend Sees UK Outsourcing Grow
Increased government spending sees UK outsourcing market rebound in Q2 2019 Outsourcing contracts worth £938 million were signed between April and June, up 34 per…
Council Drives Automation Excellence with RPA
Neath Port Talbot Council to Drive Automation Excellence with Arvato The arrangement will see the authority use robotic process automation (RPA) to transform back-office processes…
Arvato Secures Contact Centre Contract Extension
Business process outsourcing (BPO) partner Arvato has secured a three-year multi-agency contract extension from the Department for Transport (DfT) as their SAP implementation partner, which…
Private Sector Dominates Outsourcing
Private sector dominates UK outsourcing market in Q1 2019 Businesses signed deals worth £648 million between January and March, according to the Arvato UK Outsourcing…
Bertelsmann & Saham Launch CX Business ‘Majorel’
Bertelsmann and Saham’s customer experience business, “Majorel”, launched; bold statement of intent on future growth – Rebranding of former Arvato CRM Solutions, Phone Group, Ecco…
Tackling Customer Service Pain Points Faced by Start-Ups
Tackling the four key customer service pain points faced by fast-growing start-ups – Parham Saebi is Head of Client Relations, CRM Solutions at Arvato UK…
Government Outsourcing Strongest Quarter Since 2016
Government outsourcing records strongest quarter since 2016 as UK market rebounds Public sector outsourcing spend reached £1.42 billion between July and September as government bodies…
Arvato CRM Solutions Identified as Leader by NelsonHall
Arvato CRM Solutions identified as a “Leader” in NelsonHall ’s NEAT vendor evaluation for Digital Customer Experience Services • Recognized for ability to deliver immediate…
Government Outsourcing Bounces Back Despite UK Market Softening
The total value of public sector deals rose 39 per cent year-on-year in the first half of 2018, according to the Arvato UK Outsourcing Index.…
Arvato CRM Named Contact Centre Outsource Leader
Arvato CRM Solutions named as a Contact Centre Outsourcing Leader fr second Consecutive year – Arvato CRM named as a Leader in latest Everest Group…
Arvato CRM Named Retail Leader in New Report
Global customer services provider Arvato has been named as a leader for its capabilities in the retail sector, in a new NEAT vendor evaluation report…
Arvato CRM Solutions Named as Contact Centre Leader
Arvato CRM Solutions Named as Contact Centre Outsourcing Leader for second consecutive year • Arvato CRM named as a Leader in latest Everest Group PEAK…
Arvato Named Top Performer by Global Sourcing Association
Arvato Named UK Top Performer by the Global Sourcing Association Business process outsourcing partner Arvato has been named as a Service Provider Champion by the…
Outsource Market Dominated by Financial & Retail
Outsourcing agreements worth £718 million were signed between January and March, according to the Arvato UK Outsourcing Index. • Financial services firms accounted for 51…
Private Sector Outsourcing Market Hits Three Year High
Sharp growth in technology investment saw private sector spending reach £4.93 billion last year, according to the Arvato UK Outsourcing Index. • The total value…
Arvato Wins Place on Government Contact Centres Framework
Global customer service provider Arvato has won a place on a four-year UK government framework for contact centre services, allowing public sector organisations to access…
Public Sector Outsourcing Spikes in Q3 2017
Government buyers account for 70 per cent of spend between July and September, according to the Arvato UK Outsourcing Index – Public sector outsourcing contracts…
Four Outsourcing Myths Quashed by Arvato
Four outsourcing myths quashed: Why a partnership approach can help brands deliver exceptional customer experience Fraser Tusler, Business Development Director, CRM Solutions at Arvato UK…