Increased Government Spend Sees UK Outsourcing Grow
Increased government spending sees UK outsourcing market rebound in Q2 2019 Outsourcing contracts worth £938 million were signed between April…
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Council Drives Automation Excellence with RPA
Neath Port Talbot Council to Drive Automation Excellence with Arvato The arrangement will see the authority use robotic process automation…
Arvato Secures Contact Centre Contract Extension
Business process outsourcing (BPO) partner Arvato has secured a three-year multi-agency contract extension from the Department for Transport (DfT) as…
Private Sector Dominates Outsourcing
Private sector dominates UK outsourcing market in Q1 2019 Businesses signed deals worth £648 million between January and March, according…
Bertelsmann & Saham Launch CX Business ‘Majorel’
Bertelsmann and Saham’s customer experience business, “Majorel”, launched; bold statement of intent on future growth – Rebranding of former Arvato…
Tackling Customer Service Pain Points Faced by Start-Ups
Tackling the four key customer service pain points faced by fast-growing start-ups – Parham Saebi is Head of Client Relations,…
Government Outsourcing Strongest Quarter Since 2016
Government outsourcing records strongest quarter since 2016 as UK market rebounds Public sector outsourcing spend reached £1.42 billion between July…
Arvato CRM Solutions Identified as Leader by NelsonHall
Arvato CRM Solutions identified as a “Leader” in NelsonHall ’s NEAT vendor evaluation for Digital Customer Experience Services • Recognized…
Government Outsourcing Bounces Back Despite UK Market Softening
The total value of public sector deals rose 39 per cent year-on-year in the first half of 2018, according to…
Arvato CRM Named Contact Centre Outsource Leader
Arvato CRM Solutions named as a Contact Centre Outsourcing Leader fr second Consecutive year – Arvato CRM named as a…
Arvato CRM Named Retail Leader in New Report
Global customer services provider Arvato has been named as a leader for its capabilities in the retail sector, in a…
Arvato CRM Solutions Named as Contact Centre Leader
Arvato CRM Solutions Named as Contact Centre Outsourcing Leader for second consecutive year • Arvato CRM named as a Leader…
Arvato Named Top Performer by Global Sourcing Association
Arvato Named UK Top Performer by the Global Sourcing Association Business process outsourcing partner Arvato has been named as a…
Outsource Market Dominated by Financial & Retail
Outsourcing agreements worth £718 million were signed between January and March, according to the Arvato UK Outsourcing Index. • Financial…
Private Sector Outsourcing Market Hits Three Year High
Sharp growth in technology investment saw private sector spending reach £4.93 billion last year, according to the Arvato UK Outsourcing…
Arvato Wins Place on Government Contact Centres Framework
Global customer service provider Arvato has won a place on a four-year UK government framework for contact centre services, allowing…
Public Sector Outsourcing Spikes in Q3 2017
Government buyers account for 70 per cent of spend between July and September, according to the Arvato UK Outsourcing Index…
Customer Journey Mapping: 3 Steps to Boosting Loyalty
Customer journey mapping: three steps to boosting loyalty Parham Saebi, Head of Client Relations, CRM Solutions at Arvato UK &…
Financial Services Sector Drives UK Outsourcing
Financial Services Sector Drives UK Outsourcing to record period Strong business investment between January and June 2017 saw UK market…