One of the best first steps for successfully implementing artificial intelligence into your customer experience strategy…
Tag: Artificial Intelligence
Chatbots & AI are Here to Stay in Your Contact Centre
Chatbots and AI are Here to Stay: Learn How to Use Them in Your Contact Centre…
Will AI Eliminate Humans In The Retail Contact Centre?
When it comes to artificial intelligence, one of the most common questions in the mind of…
NICE Robotic Automation Unveils Innovative AI
NICE Robotic Automation Unveils Innovative AI Based Automation Finder to Lead Enterprises Towards Successful RPA Deployments…
Emergence of Artificial Intelligence within Customer Service
The Emergence of Artificial Intelligence within Customer Service – IFS Customer Engagement Artificial intelligence has the…
Blended AI Will Disrupt Your Customer Service And Sales Strategy
Forrester Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy Blended AI is…
Verint Launch Intelligent Customer Self-Service Capabilities
Verint® Systems Inc. have announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise…
Choosing the Right Robot for your Contact Centre
Choosing the right robot for your contact centre – According to Thomas Rødseth of Puzzel there…
The Robots Are Coming: Look to Your Nearest Neighbour
The Robots Are Coming: Look to Your Nearest Neighbour – Jeremy Hamill-Keays, Product Marketing Manager at…
Customer Service within the Retail Sector – AI-Powered Chat
Instead of searching through a website or mobile app on their own, today’s consumers prefer to…
How Artificial Intelligence Could Change Your Contact Centre
How Artificial Intelligence could change your contact centre Thomas Rødseth at Puzzel looks at how, why…
Artificial Intelligence Fueling Customer Experience Strategies
Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today According to…
Will Machine Learning Cause Demise of Contact Centre Managers?
Will Machine Learning cause Demise of Contact Centre Managers? Asks contactSPACE contactSPACE performs millions of communications…
Eighty-Five Percent of Contact Centres Want Artificial Intelligence
Research report examines how contact centres are adapting to new innovative technologies, such as Artificial Intelligence…
The Impact of Artificial Intelligence on the Contact Centre
Thanks to hype, Hollywood and media coverage, much of what we perceive to be artificial intelligence…
AI Isn’t For The Future – It’s Here Today
AI isn’t for the future – it’s here today and already transforming customer engagement Customer contact…
AI will dominate banking says Aspect Software
AI will dominate banking and less interaction will create a more human experience, says Aspect Software…
Integrating Artificial Intelligence into Your Contact Centre
The number of predictions and speculations about Artificial Intelligence AI replacing human workers in the contact…
AI will power 95% of customer interactions by 2025
AI will power 95% of customer interactions by 2025, says Servion Businesses must begin adapting to…