AI will power 95% of customer interactions by 2025, says Servion Businesses must begin adapting to…
Tag: Artificial Intelligence
Everything is Connected So Where Do You Start?
In A World Where Everything is Connected Where Do You Start? Webhelp’s global head of R&D,…
OpenMarket Publish SMS Contact Centre Chatbots Survey
OpenMarket New Consumer Survey Reveals Massive Missed Customer Engagement Opportunity for Enterprises Not Leveraging SMS Chatbots…
The Introduction of Customer Service Robots
The Introduction of Customer Service Robots – When you picture customer service (CS), you probably imagine…
Artificial Intelligence is Changing the Contact Centre
How are Artificial Intelligence & Virtual Assistance Changing the Contact Centre? Over the last 5 years,…
IBM Watson Engaged by RBS for Better Serve Customers
RBS Engages IBM Watson For Cognitive Insights to Better Serve Customers ‘Luvo’ chatbot begins helping customers…
Microsoft Stake in Artificial Intelligence Leads The Way
Microsoft’s stake in artificial intelligence leads the way for serious business use – Artificial Intelligence assistant…
World First conference on Artificial Intelligence
Customer Experience Features High on the Agenda of World first conference on Artificial Intelligence …
TouchAssist Virtual Assistant Meets Live Customer
TouchCommerce launches TouchAssist to provide enterprises with combination of Virtual Assistant and Live Customer interactions in…
Customer Experience Five Trends Set to Revolutionise 2016
Customer Experience Five Trends Set to Revolutionise 2016 Interactive Intelligence predicts how artificial intelligence, IoT, mobile…