Unveiling the Future of AI with Microsoft – It’s safe to say that AI has been…
Tag: Artificial Intelligence
Navigating the Future with Contact Centre AI Solutions
Artificial Intelligence (AI) will drive transformative growth in contact centres’s future. By 2023, the worldwide contact…
NatWest & IBM Collaborate on AI Initiative to Enhance CX
NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience within their contact centre…
From AI theory to practice: Insights from customer service
From AI theory to practice: Insights from customer service – Paul Milloy, Business Consultant at Intradiem…
(How) will ChatGPT revolutionise CX within the Contact Centre?
(How) will ChatGPT revolutionise CX within the Contact Centre? Could the recent emergence of ChatGPT provide…
Contact Centre Artificial Intelligence = Redundancy for Agents?
AI will affect people the most who have repetitive jobs, and the problems that agents deal…
How AI can Improve Contact Centre Customer Satisfaction
How AI can improve contact centre customer satisfaction – Alex Croucher, founder and intelligent automation director…
Growing Acceptance for Automated Assistants in Contact Centres
New Research Reveals Growing Acceptance for Automated Assistants in Contact Centres Kore.ai Study Shows that the…
Empowering Contact Centre Agents with AI & Automation
The rapid advancements in artificial intelligence (AI) and automation technologies have transformed various industries and the…
Medallia Surpasses Milestone of One Million Weekly Active AI Users
Medallia surpasses major milestone of one million weekly active AI users Medallia’s $750M investments over the…
Key Considerations for Contact Centres Looking to Implement AI
Key Considerations for Contact Centres Looking to Implement AI – Jason Roos, CEO of Cirrus, discusses.…
Getting on Front Foot with Customers with AI Conversation Monitoring
Getting on the front foot with customers with AI conversation monitoring – EdgeTier CEO and Co-Founder,…
Will AI Take Jobs? The Role of Generative AI in Contact Centres
Will AI take jobs: the role of Generative AI in contact centres Marco Ndrecaj, Director of…
How AI Can Help Transform Mental Health Services
AI can help Transform Mental Health Services – In the light of Mental Health Week (May…
60% of Brands Struggle with Ineffective AI for Customer Service
Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service within the contact…
The Future Role of AI in the Contact Centre
The Future Role of AI in the Contact Centre- By Martin Taylor, Co-founder and Deputy CEO,…
Mind the ‘Contact Centre Agent Knowledge’ Gap
Mind the ‘Contact Centre Agent Knowledge’ Gap – Deploying employee-centric Artificial Intelligence (AI) to repair competency…
AI is the Future but Avoid Human Touch at your Peril!
AI and automation are the future of CX – but you avoid the human touch at…
Contact Centres Increased Adoption of AI But Struggle to Capture ROI
LiveVox Study Reveals Contact Centers Have Increased Adoption of AI, But Struggle to Capture ROI The…