Leading Legal Expenses Insurance Provider Dials Up Digital Transformation with multi-year contact centre Sabio Partnership
A leading legal expenses insurance provider has announced an extension of its long-standing partnership with Sabio Group to support a multi-year digital transformation project.
The initiative will see the organisation migrate from its current Avaya OnDemand contact centre platform to a modern Avaya Experience Platform (AXP), marking a significant shift from private cloud to public cloud infrastructure.
The move underscores the legal insurance providers’ commitment to enhancing customer service capabilities and operational efficiency in an increasingly digital landscape.
The migration to Avaya’s Experience Platform will provide a more agile, scalable, and feature-rich contact centre solution, enabling the company to better serve its clients and adapt to evolving market demands.
Danny Seaborne, Managing Director for Sabio Group in the UK and South Africa, said:
“We’re genuinely thrilled to continue our journey with this significant and long-standing customer of ours at Sabio, as they embark on this transformative project.
“Our extensive expertise and track record as a trusted partner have been pivotal in securing this new opportunity. The migration to Avaya’s Experience Platform represents a significant leap forward in their contact centre technology, and we’re confident it will deliver substantial benefits to them and their customers.”
The decision to select Sabio for this critical project was influenced by Sabio’s deep understanding of their operations and its proven ability to navigate complex technological transitions. Sabio has previously guided the legal expenses insurer through earlier stages of their digital evolution, from legacy on-premises systems to private cloud solutions.
Danny added: “This project demonstrates the growing demand for Avaya’s CCaaS offering in the market. It offers a compelling, feature rich solution which is appealing to organisations looking to enhance customer service and customer experience.”
The migration is scheduled to commence immediately, with Sabio providing comprehensive support throughout the transition process.
Steve Joyner, Vice President UK&I at Avaya, said:
“In today’s customer-first experience economy, businesses across all industries are seeking to differentiate themselves and gain a competitive edge through the continuous delivery of exceptional customer experience.
“By enabling significant improvements in both employee experience and customer experience, Avaya Experience Platform enables the differentiation required to drive business growth. We’re proud our technology is supporting this legal practice on the next phase of its transformation journey.”
Sabio Group is a global digital experience transformation services specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India.
The Group delivers solutions and services that seamlessly combine digital and human interactions to support brilliant customer & employee experiences (CX & EX).
Through its own technology, and that of world-class technology leaders such as Amazon, Avaya, Genesys, Google, Microsoft, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
The Group specialises in contact centre, AI, CRM and data insight technologies and works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Sainsbury’s Argos, Telefónica and Transcom Worldwide.
For additional information on the Sabio Group view their Company Profile
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organisations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact centre and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.
For additional information on Avaya view their Company Profile
