IP Integration (IPI), the digital contact centre specialist, today announced that it has been honoured by Genesys, a global leader in cloud customer experience and contact centre solutions, during the Genesys Partner Vision 2020 virtual event.
IPI was named New Partner of the Year in recognition of the pivotal role it played helping essential, front-line organisations quickly and seamlessly move their operations to Genesys Cloud, allowing them to continue to provide the very best customer service, while also protecting their employees.
IPI has been a Genesys Cloud Partner since 2019. It has invested heavily in understanding, supporting and complementing the Genesys contact centre portfolio. This includes developing a programme that removes the risks associated with moving away from legacy, on-premise contact centre environments while also ensuring its clients can maximise their investments as well as offer increasingly innovative services to their own customers. The programme builds on IPI’s 20 plus years of experience in designing and supporting some of the UK’s busiest and highest-performing contact centres.
Dave Glasgow, Director at IPI, commented,
“The last year has been hugely challenging for the contact centre industry, with many organisations forced to reinvent their operations more or less overnight,”
“The whole IPI team stepped up to help the industry meet this considerable challenge, working round-the-clock to support clients – both new and existing – shift to Genesys Cloud without any risk to their operations, and with the shortest possible time to value. This award recognises their hard work and expertise.”
Bas Diepen, vice president alliances and channels, Genesys EMEA, said,
“The Partner Vision 2020 was set up to recognise our partner ecosystem in these extraordinary times. Now more than ever, our customers need to partner with companies that offer a clear vision, flexibility and opportunity to deliver continued value and support,”
“IPI has demonstrated its dedication to delivering continued value to our joint customers, making them an ideal winner of this award in recognition of their partnership with Genesys.”
IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences and that best meet the needs of its clients in the evolving world of customer service. Founded in 2001, the company supports more than four million customer interactions and 55,000 agents every day.
IPI’s portfolio of in-house developed applications is offered to clients alongside a complete suite of contact centre solutions from IPI’s industry-leading partners. These bespoke solutions – available in the cloud, on-premise, or as a managed service – cover every component of the contact centre, from integration, unified communications, networking, workforce optimisation, compliance and security, right up to emerging technologies such as conversational AI and speech analytics. It also offers a range of consultancy and professional services as well as devOps support, delivered by its highly-accredited team of contact centre experts.
For additional information on IPI View their Company Profile