Sussex Police has been ranked the top performing force in the country for answering 999 calls,…
Category: – Contact Centre News
News from the UK contact centre industry
The Year of Trust? Customer Experience in 2026
The Year of Trust? Customer Experience in 2026 – Contact Centre leaders predict the future of…
The Future of the Financial Industry in a Digital Age
Transforming Customer Engagement: The Future of the Financial Industry in a Digital Age In today’s financial…
VodafoneThree brings Contact Centre Jobs back to the UK
VodafoneThree has announced it is bringing 400 contact centre jobs back to the UK, marking the…
Stop Chasing AI Hype and Start Building Strategy
AI is often marketed as a transformative solution for customer service, just switch it on, and…
The Workforce Intelligence Revolution
The Workforce Intelligence Revolution: From Managing People to Maximising Potential The contact centre industry has seen…
Met Police Contact Centre Staff Call New Year Eve Strike
This New Year’s Eve strike by London Metropolitan Police contact centre workers and staff is a…
UK’s First National Contact Centre Day Confirmed for 4 March 2026
UK’s First National Contact Centre Day Confirmed for 4 March 2026 The UK’s contact centre sector…
Customer Experience Transformation: Bridging the Gap
Customer experience transformation: Bridging the gap in the contact centre Craig Farley of IPI discusses how…
FourNet Reveals Huge Strides in Sustainability & Social Impact Performance
FourNet reveals huge strides in sustainability and social impact performance over the last year Fast-growing tech…
Route 101 Modernises Customer Support Across Theo Paphitis Retail Group Brands
Route 101 Modernises Customer Support Across Three Brands Theo Paphitis Retail Group TPRG deploys unified solution…
Automation in the Contact Centre: Analysis on rising frontline complexity
Automation has taken the easy tasks. The complex ones are landing on people and the capability…
Nearly two thirds of workers admit they don’t like Secret Santa
Workplaces urged to ditch the Christmas gifts, as nearly two thirds of workers admit they don’t…
2026: A Transformational Year for the Contact Centre
2026: A Transformational Year for the Contact Centre Jurgen Hekkink, Head of Product Marketing, AnywhereNow discusses.…
Unisys Wins Two Gold Awards for Customer Experience Excellence
Unisys wins Two Gold Awards for Customer Experience Excellence – The company was honored for the…
Sabio Group Strengthens Operating Board with Key Appointments
Sabio Group Strengthens Operating Board with Two Key Appointments: Mark Starkey as Chief Commercial Officer and…
Sabio Expands Disrupt Programme for 2026
Disrupt ‘26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype Sabio Group…
The Biggest CX Trends in Contact Centres Set To Redefine 2026
The Three Biggest CX Trends in the Contact Centre Industry Set To Redefine 2026 according to…
AI you can trust: Governance as the New Business Standard
AI you can trust: Governance as the new business standard in the contact centre – Richard…