Ofcom fines Virgin Media £28m for repeatedly preventing customers from cancelling contracts at contact centre –…
Category: – Contact Centre News
News from the UK contact centre industry
Nationwide is Top Brand for Customer Service
Nationwide is top brand for customer service as banks and building societies overtake retail for first…
Allianz Plans Job Cuts as AI Reshapes their Contact Centres
Allianz Plans Job Cuts as AI Reshapes their Contact Centres – is AI killing the contact…
Technology Advances in the Contact Centre Industry Over the Past 25 Years
Technology Advances in the Contact Centre Industry Over the Past 25 Years – I was reminded…
The Benefits of Cloud Technology in the Contact Centre
Cloud technology has transformed the modern contact centre, enabling organisations to deliver faster, more efficient and…
European Customer Contact Community to Unite for Landmark Week
European Customer Contact Community to Unite for Landmark Week Europe’s customer contact industry heads for London…
Tendfor Now Available in the Microsoft Marketplace
Microsoft customers worldwide can now discover and deploy Tendfor Contact Centre and Reception Solution for Microsoft…
Bad Habits That Kill Your WFM Strategy in your Contact Centre
Bad Habits That Kill Your WFM Strategy – Workforce management has evolved far beyond simple schedule creation…
Have You Started Your NECCA Nomination?
The nomination window for the North East Contact Centre Awards 2026 closes in three weeks, on…
A Guide to Contact Centre CRM Integration
Many organisations have a CRM in place and assume that means they’re getting value from it.…
Jabra Expands Evolve3 Range to Support Different Workstyles
Evolve3 65 Flex, Evolve3 65 and Evolve3 45 expand the new Evolve3 professional-grade headset range, bringing…
Alvaria Launches Integrated Outbound Compliance Solution for Zoom Contact Centre
Alvaria have announced the general availability (GA) of its integration with Zoom. This milestone brings enterprise-grade…
Britannic Awarded Mitel Contact Centre Specialisation Partner Status
Britannic Technologies, a UK-based systems integrator and managed service provider, today announced it has been awarded…
Today’s Workforce Overwhelmingly Turns to Voice for Communication
Today’s Workforce Overwhelmingly Turns to Voice for Communication in High-Value and Critical Moments As AI reshapes…
UK Pupils & Students Aren’t the Only Ones Feeling Exam Pressure
UK Pupils and Students Aren’t the Only Ones Feeling Exam Pressure – Universities Are Too, with…
65% of Contact Centre Leaders Call Their AI Successful
65% of Contact Centre Leaders Call Their AI Successful. Yet 43% of Projects Are Delayed or…
British Airways reopens Newcastle Contact Centre with £17m Investment
British Airways has opened its doors, and phonelines, to its refreshed Newcastle contact centre after a…
ESP Group Named in The Sunday Times Scotland Fast 50
ESP Group has been named in the inaugural 2026 edition of The Sunday Times Scotland Fast…
Content Guru Brings AI-Powered CX to the Next Contact Center Summit 2026
Content Guru Brings AI-Powered CX to the Next Contact Center Summit 2026 Content Guru, a leading…