Peopleware Premieres at CCW 2025: The Entire InVision Workforce Management Portfolio Under One Brand Peopleware, the…
Category: – Contact Centre News
News from the UK contact centre industry
Ever Thought about Nominating your Contact Centre for an Award?
The UK National Contact Centre Awards is a fantastic opportunity to highlight your organisation’s achievements over…
Why Customer Experience Needs a Reality Check in 2025
Why Customer Experience Needs a Reality Check in 2025 – Stuart Dorman, Chief Innovation Officer at…
Maximise the UK’s Outsourced Contact Centre Opportunity
Rob Crutchington of Encoded shares his 3-point methodology to maximise the UK’s outsourced contact centre opportunity.…
CC33Global Plans AI Recruitment Drive Following £1m investment
Sheffield-headquartered CC33Global, one of the UK’s leading customer service outsourcing companies, is set to launch a…
Caxton Transforms Customer Experience with Britannic
Caxton Transforms Customer Experience with Britannic – Providing a Personalised Seamless Service and Revealing Data Insights…
InVision Group Unites Entire Portfolio Under New Peopleware Brand
InVision Group, a leading provider of workforce management (WFM) software and the company behind injixo, is…
Survey Highlights Need for AI in Customer Service as Brits Remain Vulnerable
NICE Survey Highlights Urgent Need for AI in Customer Service contact centres as Up to 35…
TCN Contact Centre Solution Increases Revenue By 180% In One Year
Award-Winning Contact Centre Solution TCN Increases Revenue By 180% In One Year Global cloud-based call centre…
Five9 Genius AI Process: 4 Steps to Delivering Business Value with AI
Five9 Genius AI Process: 4 Steps to Delivering Business Value with AI AI for CX is…
Alvaria Teams Up with Zoom to Enhance Customer Engagement in Contact Centres
Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centres Alvaria, a…
Ventrica – The Future of Customer Experience: Trends Shaping 2025
As we stand at the threshold of 2025, the landscape of customer experience (CX) is undergoing…
The future of customer service: AI’s impact on contact centre agents
Ventrica’s Ray Biggs says “AI is not here to replace agents; it’s here to elevate their…
ESP Group Secures NHS Contract for NSS National Contact Centre
ESP Group Secures NHS Contract to Deliver Services for the NSS National Contact Centre The ESP…
Beko Europe Starts Recruitment Drive for Contact Centre Staff
Beko Europe Starts Recruitment Drive for extra staff at its Peterborough based Contact Centre. Beko, which…
Survey Reveals Insightful Customer Preferences for Contact Centres
TCN conducts first UK consumer survey of 2000 people revealing insightful customer preferences for contact centres…
The Contact Centre Industry Average Wait Time
If you’ve ever had a problem that you’ve needed to sort over the phone, you know…
What Trends Are Going to Be Big in Contact Centres in 2025?
With 2025 well underway, many companies are making changes in their industries, driven by the introduction…
Sabio Secures Position in Global Sustainability Rankings
Sabio Secures Position in Global Sustainability Rankings; Re-Affirming Green Tech Leadership Leading CX solutions provider achieves…