The finalists for the European Contact Centre & Customer Service Awards 2025, ECCCSAs, have been revealed!
Finalists of the 25th edition of the European Contact Centre & Customer Service Awards (ECCCSAs) 2025 have been announced, revealing the brands that are creating positive change in customer contact across the continent.
As Europe’s largest and longest-running awards programme for this industry, the ECCCSAs continue to recognise organisations that are delivering outstanding service, driving innovation and creating remarkable places to work. This year’s winners will be declared at a magnificent Awards Evening at Evolution in Central London, on Tuesday 25 November 2025.
The 2025 Finalists include some of Europe’s most recognisable brands: eBay, Heineken, HelloFresh and The Lego Group; airlines such as British Airways and TAP Air Portugal; utility companies including GoldEnergy, Octopus Energy, Pennon Group and Veitur; leading banks such as Akbank, CaixaBank, Bank of Valletta, HSBC and ING Bank; and global outsourcers: Concentrix, Foundever, TP and Transcom. The awards programme also welcomes first-time entrants that are investing in their customer contact, including Axendi, Disney+, Teknofix, Together and VUSO.
Professor Moira Clark, Chair of Judges for the ECCCSAs and Professor of Strategic Marketing at Henley Business School, said,
“Congratulations to all the Finalists this year – the quality of nominations has once again been exceptional,”
“This year, we’ve seen an incredible range of entries from across Europe, representing 45 countries with brands of every size and sector.”
“To those whose journey ends here, please keep innovating and continuing to inspire our industry. And to those who are a Finalist, you should be immensely proud of your achievement. I wish you the best of luck on the next stage of the judging when you meet our experienced volunteer judges.”
Jackie Pringle, Director of Operations, said,
“This is where the real excitement begins,”
“Our team of expert judges will now move into the next phase, hearing panel presentations and visiting finalists at their sites across Europe. Whether you’re presenting online or welcoming judges in person, this is your opportunity to showcase your dedication, innovation and results.”
The judging process for the ECCCSAs is rigorous and transparent, guided by a panel of industry experts who volunteer their time to assess each entry against clear standards and criteria. With record participation again this year, competition is fiercer than ever.
Craig Pumfrey, VP Marketing at Sabio Group, Headline Sponsor of the ECCCSAs, said:
“It’s inspiring to see so many exceptional organisations from across Europe making a real difference to both customer and colleague experiences. These awards highlight the very best in our industry, and we’re proud to play a part in celebrating that success. Best of luck to every finalist, we can’t wait to see the winners revealed in November.”
This year marks a milestone as the 25th edition of the European Contact Centre & Customer Service Awards will be celebrated on Tuesday 25 November 2025 at Evolution, Battersea Park, London, in an unforgettable celebration of excellence in customer contact.
To view the Finalists and for additional information about the awards Click Here
The greatest awards programme in the European customer contact industry.
The European Contact Centre & Customer Service Awards is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Overseen by Moira Clark, Chair of the Judges, Professor of Strategic Marketing at Henley Business School and Director of the Henley Centre for Customer Management, the awards are highly regarded for their robust judging process. The ECCCSAs award organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively.
ECCCSA winners often liken the achievement to ‘winning an Oscar’, highlighting just how respected and prestigious the ECCCSAs have become in raising the profile of the customer contact operation, its capabilities and its stars.
Winners get the recognition they deserve by celebrating their achievements at the prestigious awards evening on Tuesday 25 November 2025 at Evolution, Battersea Park, London.
