Totally plc, a contact centre outsource company providing telephone patient care and support via NHS 111, has gone into administration with estimated job losses across their UK Sites of 100 jobs.
Totally, which employed 1,400 people across several contact centre has been sold to PHL Group, another healthcare provider to the NHS – with the immediate transfer of 600 of its employees.
Totally’s 111 national resilience support contact centre contract with NHS England concluded on 15th February 15, and as a result of NHS England no longer providing services at a national level; the contract is estimated to have been worth £13m should the contract have been renewed.
In a statement PHL Group confirmed.
“The transition has been carefully managed by working closely with NHS England and local NHS trusts and commissioners to ensure there is no disruption to patients with all existing services continuing to operate as normal. Individuals will continue to receive personalised care from the same dedicated teams they know and trust. As a result, over 600 jobs have also been safeguarded.
Ross Brand, CEO of PHL Group, said
“I am very pleased that we have acted quickly and decisively to bring our businesses together.”
“This reflects a strong cultural alignment between our two organisations and most importantly, ensures continuity of care for patients while safeguarding a highly skilled and dedicated workforce who are passionate about caring for their patients.”
PHL Group was founded in 2009 by a team of experienced General Practitioners and commercial partners with a clear vision of providing services that would contribute and benefit the local healthcare community.
PHL Group is led by an experienced team of clinicians and healthcare leaders, with wide ranging experience in urgent and primary care environments.
Operating a wide range of services across the UK and internationally, which include Custody Healthcare, ADHD services, Wait Time Support, Integrated Urgent Care, Special Allocation Service, GP Practices and Home Visiting. As a group we are well equipped to offer acute and primary care services as it benefits from a well-established organisational infrastructure and strong clinical governance and expertise.
For additional information on PHL Group visit their Website
