Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant ™ for Contact Center as…
Category: – Contact Centre News
News from the UK contact centre industry
Noetica Supports Grass Roots Girls Football
Noetica Supports Grass Roots Girls Football as TD Shipley FC U13S Team Sponsor Noetica have announced…
Route 101 Boosts The Revel Collective’s Answer Rates up to 97%
The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with…
NiCE Closes Acquisition of Cognigy
NiCE Closes Acquisition of Cognigy, Transforming Customer Experience with Best-in-Class, Data-Driven CX AI Platform The acquisition…
Outsourced Contact Centre VeriCall goes into administration
VeriCall, the contact centre outsourcer from Kirkcaldy Fife, has gone into liquidation, leading to staff redundancies.…
Elevate ’25: Preparing for Tomorrow’s Contact Centre
Puzzel Elevate ’25: – Preparing for tomorrow’s contact centre. From analyst outlooks to AI deep dives…
Hybrid Working in the Contact Centre Survey
Hybrid Working in the Contact Centre survey gives unique insight into homeworking trends 2016 – 2025…
Bringing the Contact Centre Back into the Business
Bringing the Contact Centre Back into the Business – Jurgen Hekkink, Head of Product Marketing at…
Meeting Gen Z Customer Expectations in the Contact Centre
Gen Z is quickly becoming the key customer demographic for UK businesses, expecting seamless, hyper-personalised, omnichannel…
AI that actually works in the Contact Centre
AI that actually works in the contact centre as Enghouse Interactive explains Every company asks the…
8×8 and Southampton FC Bridging the Gap Between Telephone and Terrace
8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace with cloud-based contact…
Turning Customer Complaints into Moments of Loyalty
Turning customer complaints into moments of loyalty – Sid Banerjee, Chief Strategy Officer, Medallia explains. Unhappy…
Try This Simple Step to Stop Being Vexed by Voicemail
Try This Simple Step to Stop Being Vexed by Voicemail – Steven Brookes of contact centre…
Banking: Less Than 30% Getting Full Value of Contact Centre
Banking Study: Less Than 30% Getting Full Value of Contact Centre AI, Glia Finds Research with…
Content Guru Celebrates UK IT & ECCCSA Awards Shortlist Success
Content Guru, a leading global provider of cloud Customer Experience (CX) and contact centre technology, is…
Puzzel Product Launch: Co-Pilot and Live Summary
Empowering contact centre agents in every call – with AI-driven context, guidance and summarisation. Contact centre…
Thoma Bravo Acquires Verint to Join Forces with Calabrio
Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an AI-Driven Customer Experience Powerhouse …
Capita Secures Contact Centre Outsource Contract with Scottish Power
Capita secures Contact Centre Outsource contract extensions with Scottish Power: a strategic partnership powering the future…
4 in 10 Contact Centre Workers to Quit because of Poor Wellbeing
4 out of 10 contact centre workers (40%) say they expect to have to quit their…