Contact Centre Staff come ‘top’ of survey on fears UK workers have over the rise of…
Category: – Social Media/Digital
Twitter Chatbot Introduction Perfect platform for Customer Service
Twitter’s chatbot introduction will help to establish it as the perfect platform for customer service, says…
Message Channels Prevent Contact Centres Falling foul
How digital & mobile messaging channels can prevent contact centres falling foul of Ofcom regulations With…
The Webcare Company Reforms to Focus on Social Media
The Webcare Company Reforms to Focus on Social Media as 21st Century’s Dominant Customer Service and…
UK Insurers Beat US for Digital Customer Experience
UK insurers beat US for digital customer experience Leading US companies only able to answer 28%…
Role of the Agent is Transforming with increasing Digitisation
David Cousins, of Capita Collaboration Technologies, explores how the role of the customer experience agent is…
Zendesk Turn Online Customer Reviews Into Conversations
Zendesk Turns Reviews, Comments and Messages into Two-Way Customer Service Conversations Zendesk have announced a new…
Texting #1 Preferred Channel for Millennial Communications
OpenMarket’s Survey Reveals Texting is the #1 Preferred Channel for Two-Way Business-to- Millennial Communications Social Media…
Caravan Club Turn To Sentiment To Power Customer Service
The Caravan Club chooses Sentiment technology to keep ahead of the ever-changing and complex demands of…
WhatsApp Takes Customer Service Mainstream
How opening up WhatsApp is set to take customer service messaging mainstream – Stuart Dorman of…
Consumers Prefer to Communicate Through Digital Channels
A quarter of Consumers prefer to communicate about Debts through Digital Channels according to research by…
Virtual Reality Isn’t Virtually Unaffordable. What’s Your Excuse?
At Interactive Intelligence, we aim to be on the forefront of new technologies by considering if…
Digital Devices Replace Traditional Channels for Customer Engagement
Digital Devices Replace Traditional Channels for Customer Engagement according to Survey by Startek Eight out of…
Research Reveals Integration Concerns Holding Back Digital Transformation
CCA Research Reveals Integration Concerns Holding Back Digital Transformation – Lack of co-ordinated strategy, low resource…
Top Tips For Proactive SMS Outreach Success
Top Tips For Proactive SMS Outreach Success – VoiceSage product expert Stephanie Keyes shares best practice…
6 Ways To Transform Social Customer Service
Social media has fundamentally changed the relationship between customers and brands, providing consumers with a mouthpiece…
Consumers Expect Response Within 24 Hours on Social Media
Survey Finds 84% of Consumers Expect Companies to Respond Within 24 Hours After Posting on Social…
Integrating Social Big Challenge Facing Contact Centres
Integrating social channels is the next big challenge facing contact centres, says Aspect Software Contact centre…
Ventrica Launch Digital Division to offer Social Media Services
Ventrica, the Southend-on-sea based Outsourcer, have launched a ‘Digital’ division to offer new, measurable and affordable…