Online Shopping Makes UK Consumers Happy – 98% said they were satisfied with their most recent…
Category: – Social Media/Digital
Brands Failing To Deliver on Chat Customer Experience
Brands failing to deliver on chat customer experience – 72% of consumers say chat use makes…
Optimising Back Office Key to Maintaining Digital Transformation
Optimising the back office is key to maintaining digital transformation, says eg solutions A new research…
Create Seamless, End-to-End Customer Support Experiences
Over the years, companies have invested millions in their contact centres to provide support to customers…
Bots and Intelligent Assistants Can Transform Contact Centres
Ann-Marie Stagg, Chief Exec of the Call Centre Management Association looks at how Bots and Intelligent…
Funding Circle Deliver Conversational Messaging with Webio
Latest customer win for Webio – Funding Circle connecting with their customers using the Webio Conversational…
Receiving Personal Service is important When Purchasing Online
More than three quarters of consumers claim receiving a personal service is important when purchasing online…
Challenges of Delivering the Digital Customer Experience
The Challenges of delivering the digital customer experience within contact centres About the only thing that’s…
Customers Sharing The love about Positive Experiences
Customers are sharing the love according to Yonder research Yonder Digital Group research shows that today’s…
Aspect Software Announce Aspect NLU Lab to Advance Chatbots
Aspect Software Announces the Aspect NLU Lab to Advance Design and Use of Chatbots In Customer…
Demystifying Customer Service For The “Millennial Customer”
Is the difference between digital natives and “digital immigrants” really as marked as you think? Noel…
Lack of Human Interaction Loses Customers
Lack of human interaction loses customers – Yonder Digital Group research shows that human interaction is…
The Truth About Self Service, Bots & Intelligent Assistance
The Truth about Self Service, Bots & Intelligent Assistance Thomas Rodseth, VP of Product & Marketing…
Qantas Airlines Launches Chat Bot Concierge
Qantas has launched Qantas Concierge, a Facebook Messenger bot that gives customers personalised travel inspiration. The…
Is Your Digital Customer Service Just Skin Deep?
Is Your Digital Customer Service Just Skin Deep? Thomas Rødseth, VP of Product and Marketing at…
Contact Centre Staff To be Replaced Within 5 Years
Contact Centre Staff come ‘top’ of survey on fears UK workers have over the rise of…
Twitter Chatbot Introduction Perfect platform for Customer Service
Twitter’s chatbot introduction will help to establish it as the perfect platform for customer service, says…
Message Channels Prevent Contact Centres Falling foul
How digital & mobile messaging channels can prevent contact centres falling foul of Ofcom regulations With…
The Webcare Company Reforms to Focus on Social Media
The Webcare Company Reforms to Focus on Social Media as 21st Century’s Dominant Customer Service and…